Month: August 2014

Let’s face it, a lot of good call center agents hop from one service center to another only to hop again after a few months. Some agents argue that workload mismatch or lack of challenge is to blame. If you feel any of these two, do not worry, there is a solution for these kinds of issues and you might find it even more interesting than you ever thought. So don’t just quit your job because of workload mismatch or lack of challenge, try looking at it on a different angle.

Workload Mismatch

If you find your job too exhausting because a huge amount of effort is needed to complete a task that does not even cover half of your day’s work and you’re about to burnout, you can always talk to your manager. Some agents fear that if they express their work problems to their immediate superior, they would get reprimanded, humiliated or fired on the spot. But that’s not always the case; some agents get this kind of treatment because they disrespectfully addressed their problems.

Before knocking on your manager’s office door, think of as many possible solutions to your own problem. Be a solution maker, not a burden. Make sure you express to your manager that you want to be a part of the company’s growth by contributing in your best efforts. You’ll be surprised to find out if all you needed is a cross-training.

Lack of Challenge

When workload becomes too monotonous for you and you feel that boredom is about to take over your career, or when you feel less satisfied with your work because you’re using less of your skills and expertise, don’t just stop and call it quits. You can request for a more challenging role where your entire skills can be utilized.

Call center companies usually have several training opportunities for career development and advancement plans for their employees. You can discuss your desired career path with your manager and work out a solution together.

Sometimes call center agents tend to forget that their word is also valuable to the company. As an employee, if there is something you want to voice out you should do it in the most professional way you could. Your inputs are important for the company’s growth, you just don’t realize it. Whatever the reason is for an employee to consider leaving his job is always a problem for the company.

People love to surf the web, discover new stuff and interact with other people half across the world by using social media. Before you know it, sharing, liking, commenting and posting on the internet has become a part of lives.

It was 2004 when Facebook was launched; it didn’t take that long before it overwhelmed its competitors MySpace, which was launched the previous year, and Friendster, founded in 2002. Long before these big three battled for supremacy, a lot more social media sites were born and eventually shut down or replaced due to the increasing demand of people for newer and more advanced technologies and ways to interact on the internet.

At some point in your life, did you ever stop and think how social media has changed our lives? Whenever there’s an advantage for us on new technologies, there are also disadvantages attached to it.

Disadvantages

Privacy Policies Does Not Cover Everything
Once you make a comment or post a picture of you on the internet, it stays there long enough for other people to criticize you, make fun of you or make copies of your most embarrassing posts and scatter it to other social networking sites.

Vulnerability to Numerous Dangers
Too many social media accounts, too many security settings to oversee. Have you checked yours recently? If you cannot remember when’s the last time you did, do it now! Some people suffer from cyber theft and even bullying because they forgot to change their security settings.

The Easiest Way to Waste Precious Time!
Some people can’t help constantly checking their Twitter feeds or uploading selfies on Instagram. These are dangerous ways to waste time that should have been made for studying or working.

A New Platform for People to Boast and Quarrel
There are times when boasting your achievements or posting photos of the great vacation you had last summer is a good thing, but only to a minimal. Boast too much of everything you have and you will end up with more enemies and two-faced friends than actual friends who care. Remember, there will always be people on your friend’s list who will disfavor your personal business.

Advantages

Reconnecting With Loved Ones
Social media is a great way to help you reconnect and reunite with your loved ones. Some families go their separate ways and live on different countries but still able to remain a family using the power of social networking sites. For others, they’ve reunited with their long lost sibling or parent due to a tragedy long ago or lovers who have gone separate ways but found each other again online and continued their love story.

Getting Hired
Today, a lot of employers are scanning potential candidates using social media. It is a great tool to find skilled professionals! LinkedIn might just be your next opportunity in getting your dream job, or your network of friends on Facebook and Twitter can link you with employers looking for specific skills that you have.

Professional Networking
There will be times in your career that you feel you need an upgrade or seek out a mentor for your professional growth. Social media also offers networking with organizations of like-minded people where you can satisfy your hunger for professional growth.

A Boost in Business
Social networking sites have provided businesses a new way to market their products and services, look for potential customers, and connect with other businesses with the same interests. It even helps newbie entrepreneurs find their niche and help old ones reinvent theirs.

Raise Awareness and Charity
Natural disasters happen all over the world and tragedy is inevitable, but people found a new way to reach out to others and raise more awareness and charity; the clear water projects in Kenya, the donations made for the campaign for Haiti and Japan where millions were moved, those who rushed to donate blood after the Boston Marathon bombing, and to all who helped and assisted the central Philippines after Typhoon Haiyan tore the land. A lot more people became aware and found new ways to help others in need via social media.

Hobbies Just Became Serious!
You’ll be surprised where the best baking recipes comes from, the super unique DIY crafts for gifts, the cheapest fish bait vendor in town, where your love for photography can become a profit, or how you can land the craziest gig using your guitar. You can level up your favorite past time by interacting with people of the same interest online; learn new things while helping others!

When all the designing, code fixing, content and SEO are done, have you ever wondered if all is enough? Tweaking your website to improve user experience is one thing, but content writing and SEO are another. A quality content that can be easily accessed and streamed throughout your site can help keep a visitor engaged; increases your site trust and authority.

You will need to take more time in understanding your visitors and market so you can learn how to make the right content for them, distribute it to useful sites and expand your brand to the world. Take into consideration these three (3) essential elements when it comes to SEO content writing.

Nothing Beats the Original
Aside from providing new information to your readers, content writing is also a great tool for brand awareness and nothing can be much more compared to a quality and original content that has been optimized. In search results today, if you want your brand to stand out from the rest, you will need to provide original content that ranks, backed by quality backlinks and shared across social media sites. When competitors try to duplicate your content, then you know you’re way ahead of them in the race.

Make User Experience as Your Metrics
Using your web analytics and/or heat map, you can study how visitors go in and out of your site pages, where they come from and where they go as they leave your site. With these tools, you can learn if your visitors are interested with your site’s content, which part they like the most and the ones that goes unnoticed. Bad pages, pages with content that are unnoticed, may be caused by lousy internal link structures, but they can be improved by using SEO content writing strategies. It might help if you hire a professional content writer who had years of SEO content writing experience.

Geo-targeting and Key Phrases
A lot of webmasters think that geo-targeting is just for local businesses, but it’s not. You can have an online business that caters to the world but have quality content that targets specific regions using key phrases. There are a lot of content written for specific countries, targeting key phrases and are very successful in search results.

Now, if you think your website content needs a re-vamp, you might just be right!