Four Staple Solutions In Offshore Sourcing

Four Staple Solutions In Offshore Sourcing

It’s no secret that offshore sourcing is fast becoming the new trend in business development. There’s an increasing number of outsourcing companies, offering various staff leasing services to businesses. Big and small outfits, more entrepreneurs are deciding to adopt into this new platform. Outsourcing has proven essential in a technology-driven, technology-dependent business world.

To give further tips for businesses wishing to jump on the bandwagon, here are some of the most common outsourcing services you can avail:

Customer Support

Customer support is probably the most common outsourced service in the industry as of now. The rise of call centers has continued over the years and is still growing ever so rapidly. Countries like America, Canada, and the UK have been partnering with offshore sourcing companies all over the world. This growth boosts economies and creates countless jobs.

Computer Programming

Standard computer programming is also one good example of outsourced service, where a company depends on the skills and creativity of leased employees to monitor the company’s database and other related projects. Outsourcing a computer programmer is definitely much less expensive than hiring an in-house employee, in which case the company needs to expand its offices and delegate other resources.

Data Entry, Writing, & SEO

Data entry, writing, and SEO are preferable jobs for offshore sourcing. These jobs can be done without requiring full supervision from the company, as long as the instructions are clear. Technical writing, blogs, articles and web content are some examples of tasks which can be easily filled by leased employees. Again, a great way to cut company expenses.

Creative Services

Creative services such as animation, graphic designs, logos, and print design can also be simply passed to a group of leased employees. A lot of expenses can be spared through outsourcing, compared to hiring in-house employees. The PEO will be the one providing the workplace and all necessary equipment and software.

Big, small, and start-up companies find offshore sourcing a great convenience, and it’s not just about the financial advantages. The productivity and flexibility of the business also improves from the services rendered by PEOs, which offer excellent performance at a fraction of the cost.

Social Media Monitoring As Customized Service Outsourcing Package

Social Media Monitoring As Customized Service Outsourcing Package

Social media monitoring can be availed as customized service outsourcing package; you’ll have instant access to what people are talking about your company, through the variety of platforms. It can assist you on how your competitors are doing and attract new potential customers.

Today, almost all businesses have social media platforms. Facebook, Twitter, and LinkedIn are staple tools in boosting company image to target audience. Smartphone users nowadays install social media apps for their personal use. Having such apps are convenient because of the unlimited things these can do. From talking to their loved ones, video chatting, uploading pictures on their social media accounts, and more.

As customized service outsourcing package, you can use these things to your advantage. Looking through your social media platforms can give you the boost you need for the company.

Here is a list why social media monitoring is beneficial:

1. The Use of SEO

Knowing how your market acts, you’ll able to understand what they are searching for. Using SEO will be handy. Creating keywords and putting your website on the top searching list is a big advantage.

2. Joining Netizens’ Conversation

Social media monitoring is not all about looking through countless of feedback. It can also be a way to interact with the people. Users post about a certain product, and take the opportunity to tag other people. With this, it would create a discussion about the product. Joining the discussion and pitching comments are great ways to interact.

3. Planning the Next Marketing Plan

Browsing through reviews and feedback are some of the factors that can kick-start an idea for the plan. Knowing what the market needs based on trends, and how to deliver it will give a good feedback from them.

4. You Vs. Competitor

While learning your market, it’s best to learn about your competitor as well. Through Social media monitoring, understanding the competitor’s reviews will be a huge advantage. By doing this, getting insights is easy, and you’ll learn how to handle these in the future.

There are more things you can do with social media listening. From understanding your target to knowing your competitors, it’s up to you how to use customized service outsourcing package to your advantage.

Employee Leasing Solutions: Competitive Intelligence from Third-Party Media Monitoring Companies

Employee Leasing Solutions: Competitive Intelligence from Third-Party Media Monitoring Companies

Competition is staple fare in healthy business; it comes with the territory, and many cope with employee leasing solutions. There’s drive to be the first to present something new or innovative, and when the others have followed suit, the game steps up with innovations, adjustments, improvements. It’s an endless cycle of catch-up, and it helps that every competitor knows what they’re up against.

To gather the competitive intelligence that they need, businesses turn to media monitoring services provided by third-party companies. These companies have teams of skilled professionals and experts combing through the variety of media platforms, to get the latest on their clients’ competition. They have the resources and the reach to provide their clients with solid material, which can be used in strategies and business development.

Inside Knowledge Give You The Advantage

Information on product releases is often inside knowledge, which is coveted and crucial to the competition. Businesses need to know what their competitors are offering ahead of time, so they can match or exceed the anticipated release with a product of their own. In employee leasing solutions, media monitoring companies effectively gather information for this purpose; but they can also do more than that. They can trace how their competitors’ efforts evolve over time, spotting trends and windows of opportunities. This is an incredible advantage to businesses: with the information gleaned, there’s opportunity to tweak a successful formula, or fix faults previously unnoticed.

Another thing that businesses can obtain using media monitoring is data on the competitors’ promotional strategies. Whether the others are offering price cuts, bundled deals, limited-time offers, or promos in response to special events, it is important for the clients to get a hold of them. With this on hand, they can go over their own pricing tables and promotional plans, modify the same to stay ahead.

One more information that employee leasing solutions offer is insight on the competition’s activities. Media monitoring services can gather data on where their money is being spent on, whether it’s acquiring new branches or improving facilities. They can even take note of the kinds of corporate positions that these rivals are hiring. These sets of information can help businesses determine how to allocate their own funds and what untapped corporate activities they can try out.

Employee Leasing Solutions: Let Specialists Do The Legwork

Competitive intelligence, when gathered by a dedicated company, is sure to be detailed, extensive, and usable. Businesses may opt to have their divisions of their own to carry this out, but there’s a chance that they’ll be limited in reach and access. Media monitoring companies are rarely in trouble with this thanks to their wide network and formidable skill sets.

Still, it’s the businesses who will be calling the shots, once they know what they’re up against. They can play catch-up, or they can carve their own lane. Whatever the decision will be, there’s the assurance the decision is well-informed by the competitive intelligence provided through employee leasing solutions.

Outsourced Quality Assurance, As Customized Service Outsourcing Package

Outsourced Quality Assurance, As Customized Service Outsourcing Package

A customized service outsourcing package ensures development of a system or a service. This is very appealing to companies who want their products ready and launched on the market, as soon as possible. This also applies to office operations, in an effort to achieve improved and efficient work flow. Quality assurance (QA) is the best way to ensure products or services are meeting the specified standards; the process is supervised by a professional quality analyst.

It’s only understandable that a dedicated team of QAs should be a part of the company. The dilemma is choosing between an in-house or outsource team. As much as there are benefits to keeping quality assurance operations in-house (such as confidentiality and easy monitoring), outsourcing a QA team is no doubt the cost-effective option to take.

Going beyond the usual reasoning of outsourcing a certain business operation (e.g. a cut in overhead costs, no need for additional training, etc.), outsourcing the QA can offer the company additional benefits, such as objectivity, a high level of expertise, and complete resources/infrastructure to get the job done. A customized service outsourcing package, develop the quality of production and processes; it also frees up work hours of an in-house team. There’s more resources you can focus on other aspects of improving the business.

Objectivity

In most companies, an in-house QA team is commonly the same ones who have created the product or service itself. By employing an outsourced QA team, the business can perform unbiased testing, spot errors or defects that an in-house QA team may unconsciously miss out on.

An outsourced QA team can also offer a new perspective on how to better improve the product or service, as well as suggest possible routes to advance the process.

High Level of Expertise

An outsourced QA team is already professional in their own right. They have gained enough experience to enable them to easily answer any task given. The company would no longer need to worry about lack of professionalism, capability, or quality of service either.

With short-term projects, a customized service outsourcing package is able to complete the goals more effectively and efficiently, given their greater competence and mastery of the field. A skillful QA team can also do better in handling large volumes of workload more quickly. This is a better investment, compared to training full-time, in-house team (to reach that same level of productivity) from scratch.

A Customized Service Outsourcing Package Comes With Complete Infrastructure

In companies that cannot house or facilitate the needed resources or infrastructure for certain testing systems, an outsourced QA team is the perfect solution to address the problem. Dedicated outsourced QA teams would naturally have all the tools and systems at hand, so they can readily meet the objectives of a project.

Availing a customized service outsourcing package in QA, the company can expect a boost in productivity—both in the QA sector and in overall operations. And by letting the experts of the field manage the quality assurance of the company’s product or service, they gain not only a better sense of how to improve their operations, they also reduce risks of losses for the business.

PEO Services, An Efficient Way Of Doing Business

PEO Services, An Efficient Way Of Doing Business

In any efficient company, task delegation among personnel is standard business practice. Departments are created for the purpose of streamlining and designating responsibilities. However, companies also prioritize ways to cut costs and ease the workload. For this purpose, PEO services is the feasible alternative. Investing money in staff leasing companies is worth every dollar, tasking work accomplished under your supervision and approval.

Here is where “Staff Leasing” comes in. A staff leasing company builds teams of personnel who can accomplish your in-house responsibilities, including human resource and contact center operations. It usually depends on your need. PEO services bypass the time you’ll spend hiring new employees. It also reduces the costs of in-house operations. Many companies consider leased employees as solutions in reducing workload, consequently improving focus on the essential aspects of business.

Here are five essential benefits Staff Leasing can provide for your business:

1. Transferring Responsibilities

Tasks that can be costly and time-consuming; it’s just the nature of operations. If you’re doing things in-house, you’ll have to buy new equipment and tools, hire new employees. By transferring these responsibilities to a PEO services company, you’ll delegate responsibility to professionals without compromising operations costs.

2. Cutting Costs

Recruiting new employees can be expensive, considering the details and legalities of the process. In contrast, leasing companies have bundles or packages you can customize and negotiate with.

3. Professionals Work for You

The best staff leasing companies only hire employees that meet your requirements. Candidates are evaluated and screened, shortlisted pending your approval. PEO services also have the equipment and tools necessary to ensure high-quality output.

4. Concentrate on your Brand

With output entrusted to a staff leasing, you’ll avoid tons of paperwork. You’ll spend less time worrying and stressing over deadlines and deliverables. Also, You’ll have more attention to focus on managing your employees, conceptualizing promotions, facilitating meetings, etc.

5. PEO Services are Industry-Competitive

Employees hired by leasing companies receive feasible benefits and advantages. The salary packages are also industry-competitive. Training new employees is more efficient, since teams have have professionals dedicated for training and supervision. Retention is also more stable and manageable.

Staff Leasing is beneficial to any company. You can expect positive results for a fraction of the cost and effort of doing things in-house. Picking the right company, customizing the service, and building new connections will help your business in the long term.

Feasible Solutions In BPO: Employee Leasing

Feasible Solutions In BPO: Employee Leasing

Among the outsourcing solutions available in the BPO industry, employee leasing is one of the more cost-efficient options your business should consider. Our drive at iStaff.ph is to extend services to clients, find alternative, feasible ways of doing business. With iStaff, staff leasing means a highly professional operation that delivers quality results.

Employee is a business model where an organization’s resources are leased to a client; the latter benefits with direct oversight over an autonomous provider. With this results-driven setup, chargebacks are computed based on the actual services rendered. This translates to efficient operations and optimal return on investment.

Employee Leasing Vs. Centralization

iStaff assist clients in streamlining the routine procedures of centralization. Under centralization, the operation is still overarching, making supervision quite vague due to the wide delegation of tasks and varying policies. In an employee leasing setup, a supervisor oversees operations in behalf of client; each leased party may operate under different procedures. With this setup, performance assessments are consolidated faster, and are also accurate.

On the other hand, a staff leasing model has a strong and structured work flow, with reporting and evaluation readily available. This affords the team leader a more hands-on approach to gauging the efficiency of the operation. This holistic method of doing business is not just cost-effective, it’s also results-driven. Centralization’s focus is on how to improve the bureaucracy of the organization, while staff leasing service focuses on how to deliver quality work.

Flexible, Customizable Services

With years of experience in the business process outsourcing industry, iStaff can readily extend topnotch employee leasing service to clients. This includes voice campaigns (customer service and outbound/inbound sales) and technical support/help desk operations. These are billed per hour, per performance, with a fixed pay, or based on service level. Rigorous candidate selection also ensures the success of campaigns. We also offer high-quality equipment within conducive workspace, as required.

iStaff leverages the best strategies to deliver services that meet the goals of clients. With expert management, innovative solutions, and a world-class workforce, they can make any business work as efficiently and effectively as possible. We are capable and more than ready to extend competitive, holistic, and professional employee leasing service, customized to your requirements.

Optimize Your Outreach: Staff Leased Employees In Data Verification

Optimize Your Outreach: Staff Leased Employees In Data Verification

Your company can perform well, gain lots of leads, rack up a good number of contacts. Of course, the ideal trend is to acquire more leads over time; staff leased employees can do the legwork. As your database expands, verifying contents and keeping it manageable can be challenging. When your company needs to tap this database to further its reach, there’s a chance some of the phone numbers are dead, some of the email addresses are missing, and some names and prospects are incorrect.

A similar scenario befalls any business that neglects to have its data verified. Data verification entails checking different types of data for accuracy and inconsistencies, after data migration. It confirms whether data was accurately translated after moved between sources to another: is it complete and useful? The process identifies areas of disparity and preempts erroneous data loss.

A Reliable Database Optimizes Your Marketing Strategy

One reason to maintain data verification of contacts is to improve marketing results. Phone numbers and email addresses, for instance, are effective channels to reach prospects. If a listed contact is discovered inactive, all marketing efforts on that contact are wasted. A verified database is filled with active, updated contacts. To this end, staff leased employees guarantee any marketing strategy reaches the other end, bringing new prospects and customers.

Marketing Efforts Focused On The Right People

Data verification ensures only the right people will receive marketing efforts. Indeed, not everyone can become loyal customer, and some unsuitable ones also manage to slip into the database. An mismanaged database of contacts forces the company to try out each and every prospect listed. While that is good in a way, the company risks a reputation of being overly persistent, or worse, scamming leads. Leased employees can weed out contacts with minimal potential for returns.

Streamline Campaigns, Save Time And Effort

Businesses consequently saves time and effort in reaching its target audience. With faulty telephone numbers and email addresses, the company wastes resources trying to implement marketing plans. It is the same when dealing with contacts outside the business’s demographic. Time spent on converting them is better spent focusing on getting good leads. Data verification cleans and polishes the list of contacts and zeroes in on the target people, optimizing business resources and facilities.

Staff Leased Employees Can Do The Legwork

Data verification is a necessity today when people readily change contact information for convenience. A study in email marketing revealed, in fact, that as much as 22.5% of a company’s database degrades every year as addresses become obsolete. If left unchecked, the database’s usability wears off, affecting marketing and customer retention.

Without management, your business can end up with a database of dead phone numbers and email addresses. Implementing strategies using unverified data is risky and self-defeating. Staff leased employees are necessary in implementing a data verification system early on. The goal is to reach the right people, making the most out of available resources.

Broaden Your Business Reach: Leased Employees In Social Media Management

Broaden Your Business Reach: Leased Employees In Social Media Management

Facebook, Twitter, LinkedIn, Instagram, and YouTube—these are but some social media platforms leased employees contribute to business development. You can’t just pick and focus on one platform, either: these days, thriving businesses know how to wield all platforms by default. However, making the most of one platform can be a handful. When your business has multiple accounts to manage, time constraints force you to overlook one platform to focus on another.

This is where leased employees step in. Many businesses are subcontracting third-party companies to manage their social media accounts. Specially trained social media experts are tasked to regularly post relevant content, upload media, and maintain the many “faces” of the business, keeping updated and building personality. Outsourcing social media management is a feasible solution, and it’s ripe with rewards.

Accountability

In partnership with leased employees, your business will is always assured qualified professionals are on top of the accounts. In the case of social media management, they will have put in line individuals with degrees and experiences in public relations. The business gets to work with people who studied and know the landscape very well. This is important, particularly in social media’s fickle platforms. One wrong post from a non-expert business staff member can potentially ruin the entire experience for the social media followers. With professional social media managers, this never happens.

Specialization of Leased Employees

When a business dives into social media, it usually hires an individual, if not a small team, to handle all its accounts. The problem is that no one person can be an expert in all the platforms. Not all the tricks in Facebook applies on YouTube. With outsourcing, however, the business has the chance to work with one expert per account. There are packages available for that, and each part of those will be bringing their A-game to it. The result is a collection of social media platforms that is simultaneously up to date, individually creative, and consistently compelling.

Dedication and Professionalism

Truth be told, social media isn’t always a rose garden. Lurking in a corner somewhere is a troll or a bully who will jump at any opportunity to discredit and embarrass the business. A staff member who is not trained for the part may struggle to deal with this and will end firing back with volatility. A professional from an outsourcing company, though, is prepared for it. There’s always a way to work around the problem and save face, be it through firm denial or a humble apology. You’re also assured every post is made with unbiased professionalism.

There are more benefits to outsourcing social media managers, and they all say the same thing, that the leased employees are fit for the job, consistently delivering relevant, engaging posts.

Facebook, Twitter, or YouTube accounts should have separate, dedicated social media managers. Outsourcing social media management spares you the failures of trial and error, and businesses who have turned to it benefit from stronger community presence, and a stronger brand.

Three Benefits Of Service Offshoring In Implementing Data Management

Three Benefits Of Service Offshoring In Implementing Data Management

Data management is all about the acquisition, validation, storage, protection, and processing of data. To be sure, service offshoring companies offer accessible, reliable security that always leads to the satisfaction of the end users. This is crucial in businesses; data should always be secure, yet accessible to the right parties. When properly implemented, data management guarantees benefits that can even save your company in critical situations.

Data Security

Data security is the outright benefit of implementing data management. Unattended data to may lead to multiple problems, including overloaded servers. This leads to data loss, which may prove fatal to business. Data management avoids all these by consolidating data, simultaneously purging the redundant and obsolete. Information that remains is  organized and archived. Data loss is prevented, or at least minimized. Business mishaps are less likely to happen.

Citation

It’s important information is attributed to a reliable source. Your business’s internal may be solid, but, left mismanaged, important fragments stray and become inaccessible. You’re left with a bulk of useless, corrupted information. Service offshoring in data management remedies this, ensuring all relevant data are visible and easy to pull out. Important data is separated and prioritized, making these easier to cite and use.

Cost-Efficient (Especially With Service Offshoring)

Errors incurred in a business costs time and resources; this is especially true when data is concerned. Using erroneous data can be troublesome, fixing the damage can cost a lot of money. That won’t be a problem with data management, where data goes through thorough validation process. Misused data can be corrected, and corrupted data is deleted.

Data management is beneficial to small and big businesses. Regardless of the scale of your business, you need organized data to be efficient and useful. Fortunately, you have plenty of service offshoring companies ensure your information is constantly optimized, usable, and most importantly, secure.

Increase Response With Better Follow Up Methods, Hire Companies That Outsource Support

Increase Response With Better Follow Up Methods, Hire Companies That Outsource Support

Cold calls or follow-up, which is more difficult? Companies that outsource support are familiar with the difficulty of establishing a good connection with prospects. However, in practice, trying to get establish an effective follow-up campaign can even be more challenging.

If you’re operating a call center, you’ve likely experienced the frustration. It’s easier if you’re aware of different practices that improve follow-up campaigns:

1. Don’t be annoying, be engaging.

Add value to your calls with prospects. Right from the initial call, agents should inquire clients ways to stay in touch. Clients know the most effective ways they can be reached for follow-up. Have a strategy to implement throughout the conversation. Engage upon contact, offer specific information that might interest each type of customer. For better results, pay closer attention to common customer concerns, preferences.

After finding out essential information and building rapport, ask prospects about their preferred form of communication. In this step, you are also securing their commitment, as well as any possible level of responsiveness to the interaction.

2. Get commitment for a follow-up.

Representatives make the biggest mistake of not properly establishing a specific date and time for the follow-up at the end of the first call. Hire companies that outsource support so you’re able to hurdle these pitfalls. You may even have encountered such scenario and simply agreed to a prospect’s “Call me next week” responses, or you may have even delivered a resounding “Alright. I’ll send you the proposal and follow up in a couple of days.”

This is crucial in establishing trust and catching the prospect’s attention. Understand the necessity of asking for a follow-up date and time. Vague answers and schedules are not going to help you in keeping in touch with any possible client. The process is similar to setting and receiving deadlines at work. It’s a powerful tactic so learn to use it properly. You don’t want to have a lot of missed calls or a longer sales cycle.

3. Send a reminder, set an agenda.

After you have successfully set a desirable date and time for the follow-up call, email your prospects a day before the appointment. Remember to carefully place the reminder on the subject line to catch the attention of the client. Try using this example: “Phone appointment for September 12th and article of interest.” Then, the content of the email must confirm the date and time of your appointment as well as the agenda for the call. Also, don’t forget to reduce the pressure of such follow-up, by opening a possible consideration for the prospect to discuss any concerns regarding the steps to take after the call.

4. Spare customers the template introductions.

Avoid starting the conversation with the common telesales agent opening statements such as “I was calling to follow-up on the proposal.” Also “I’m calling to see if you had any questions, and the reason for the follow-up was to see if you had come to a decision.” These are not poor statements, however, they are all obviously routine phrases that you simply had to use. Picking one of these will not establish your difference with other center representatives. Try working on a more intimate approach, one that builds better connection with the prospect.

5. Be polite, be persistent, and be professional.

There may not be a single formula for success, but with these final tips your agents may improve on closing sales. In every statement you give, remember how you would wish to be treated as a client but don’t go over the top even if you only have to leave a voice mail. Then, if you are not successful with the first call because the client’s not there, call in the next 10 minutes. In this manner, you are being persistent without being intrusive.

Should you have further trouble in reaching the prospects, consider hiring companies that outsource customer support. Otherwise, a good rule is to wait half a day. If you have been calling, leave a final voice mail, leave impression you’re available for the client by giving your number. Finally, be professional; if you still pursue the lead, space your follow-ups three business days apart.

Consider Companies That Outsource Support

This is actually your first and best solution. BPO companies can handle the brunt of the work with team and facilities dedicated for the task.

These are only some of the essential steps that can help you in improving your chances of getting replies from follow-up calls. Remember you have to understand the customer’s type and needs first to fully balance the specific actions to take. Learning these additional strategies gives you an edge over the competition.