Three Benefits Of Service Offshoring In Implementing Data Management

Three Benefits Of Service Offshoring In Implementing Data Management

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Data management is all about the acquisition, validation, storage, protection, and processing of data. To be sure, service offshoring companies offer accessible, reliable security that always leads to the satisfaction of the end users. This is crucial in businesses; data should always be secure, yet accessible to the right parties. When properly implemented, data management guarantees benefits that can even save your company in critical situations.

Data Security

Data security is the outright benefit of implementing data management. Unattended data to may lead to multiple problems, including overloaded servers. This leads to data loss, which may prove fatal to business. Data management avoids all these by consolidating data, simultaneously purging the redundant and obsolete. Information that remains is  organized and archived. Data loss is prevented, or at least minimized. Business mishaps are less likely to happen.

Citation

It’s important information is attributed to a reliable source. Your business’s internal may be solid, but, left mismanaged, important fragments stray and become inaccessible. You’re left with a bulk of useless, corrupted information. Service offshoring in data management remedies this, ensuring all relevant data are visible and easy to pull out. Important data is separated and prioritized, making these easier to cite and use.

Cost-Efficient (Especially With Service Offshoring)

Errors incurred in a business costs time and resources; this is especially true when data is concerned. Using erroneous data can be troublesome, fixing the damage can cost a lot of money. That won’t be a problem with data management, where data goes through thorough validation process. Misused data can be corrected, and corrupted data is deleted.

Data management is beneficial to small and big businesses. Regardless of the scale of your business, you need organized data to be efficient and useful. Fortunately, you have plenty of service offshoring companies ensure your information is constantly optimized, usable, and most importantly, secure.

Increase Response With Better Follow Up Methods, Hire Companies That Outsource Support

Increase Response With Better Follow Up Methods, Hire Companies That Outsource Support

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Cold calls or follow-up, which is more difficult? Companies that outsource support are familiar with the difficulty of establishing a good connection with prospects. However, in practice, trying to get establish an effective follow-up campaign can even be more challenging.

If you’re operating a call center, you’ve likely experienced the frustration. It’s easier if you’re aware of different practices that improve follow-up campaigns:

1. Don’t be annoying, be engaging.

Add value to your calls with prospects. Right from the initial call, agents should inquire clients ways to stay in touch. Clients know the most effective ways they can be reached for follow-up. Have a strategy to implement throughout the conversation. Engage upon contact, offer specific information that might interest each type of customer. For better results, pay closer attention to common customer concerns, preferences.

After finding out essential information and building rapport, ask prospects about their preferred form of communication. In this step, you are also securing their commitment, as well as any possible level of responsiveness to the interaction.

2. Get commitment for a follow-up.

Representatives make the biggest mistake of not properly establishing a specific date and time for the follow-up at the end of the first call. Hire companies that outsource support so you’re able to hurdle these pitfalls. You may even have encountered such scenario and simply agreed to a prospect’s “Call me next week” responses, or you may have even delivered a resounding “Alright. I’ll send you the proposal and follow up in a couple of days.”

This is crucial in establishing trust and catching the prospect’s attention. Understand the necessity of asking for a follow-up date and time. Vague answers and schedules are not going to help you in keeping in touch with any possible client. The process is similar to setting and receiving deadlines at work. It’s a powerful tactic so learn to use it properly. You don’t want to have a lot of missed calls or a longer sales cycle.

3. Send a reminder, set an agenda.

After you have successfully set a desirable date and time for the follow-up call, email your prospects a day before the appointment. Remember to carefully place the reminder on the subject line to catch the attention of the client. Try using this example: “Phone appointment for September 12th and article of interest.” Then, the content of the email must confirm the date and time of your appointment as well as the agenda for the call. Also, don’t forget to reduce the pressure of such follow-up, by opening a possible consideration for the prospect to discuss any concerns regarding the steps to take after the call.

4. Spare customers the template introductions.

Avoid starting the conversation with the common telesales agent opening statements such as “I was calling to follow-up on the proposal.” Also “I’m calling to see if you had any questions, and the reason for the follow-up was to see if you had come to a decision.” These are not poor statements, however, they are all obviously routine phrases that you simply had to use. Picking one of these will not establish your difference with other center representatives. Try working on a more intimate approach, one that builds better connection with the prospect.

5. Be polite, be persistent, and be professional.

There may not be a single formula for success, but with these final tips your agents may improve on closing sales. In every statement you give, remember how you would wish to be treated as a client but don’t go over the top even if you only have to leave a voice mail. Then, if you are not successful with the first call because the client’s not there, call in the next 10 minutes. In this manner, you are being persistent without being intrusive.

Should you have further trouble in reaching the prospects, consider hiring companies that outsource customer support. Otherwise, a good rule is to wait half a day. If you have been calling, leave a final voice mail, leave impression you’re available for the client by giving your number. Finally, be professional; if you still pursue the lead, space your follow-ups three business days apart.

Consider Companies That Outsource Support

This is actually your first and best solution. BPO companies can handle the brunt of the work with team and facilities dedicated for the task.

These are only some of the essential steps that can help you in improving your chances of getting replies from follow-up calls. Remember you have to understand the customer’s type and needs first to fully balance the specific actions to take. Learning these additional strategies gives you an edge over the competition.

Leased Employees In Media Monitoring And Targeting - Hiring Considerations

Leased Employees In Media Monitoring And Targeting – Hiring Considerations

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Have you considered leased employees in managing how your brand is perceived on multimedia? This may not be priority at the moment, but is crucial as you gain reach online. Note that even the biggest brands stumble because of negative PR, responding with product recalls, and recompensations.

When you search for the right media monitoring service, it’s important you’re familiar with the key elements of the service, choose one that best suits your needs. Outsourcing has its advantages regardless of the scale of your business. Skilled, leased employees guarantee monitoring and documentation are on point.

1. Confirm the scope of the monitoring service.

There are different media outlets that you may include in the monitoring service: print, broadcast, and social media. Check if the platform used allows you to create, customize, and even collaborate in reporting. For optimal results, make sure the tool relies on a single service rather than from multiple monitoring vendors.

2. Check the monitor’s reputation, also the leased employees qualifications (if possible).

Work closely with professionals who provide customizable views, email alerts, and daily reports for your business. In this condition, gleaning data from conversations, trends, and results is going to be a lot easier. If you find the monitor functions effective, validate the current output results of the team so you’re aware of developing trends for your company.

3. Update media and influencer lists.

Regulate the tool that updates your company’s current list of media and influencers. You’ll maximize the leased employees productivity along the way. Once you decide to target a specific consumer group, an intricate understanding of the people’s life and possible reactions are considered. Also, monitoring updates or interactions with your brand as well as the industry are crucial in putting your company on the radar of major consumers.

Remember, the right tools and team of professionals help you build your company’s presence in various media outlets. As you consider these three important elements for media monitoring services, you can save both on cost and time that benefit your company’s overall performance. This is also a great opportunity to connect with specialists who provide good media research services and leased employees.

Tell-Tale Signs You Need To Outsource Customer Service, ASAP

Tell-Tale Signs You Need To Outsource Customer Service, ASAP

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Time is seldom an ally to small business; it’s often the exact opposite! There are always deadlines and deliverables to meet. Effective time management is crucial, whether you’re part of a start-up or multinational company. If you’ve yet to outsource customer service as means to streamline your business, then it’s likely you’re missing out.

Your business has the advantage by outsourcing tasks, whether menial or essential. There’s only so much time to spare in a day. Are you willing to spend it on things you can just as effectively delegate? If you want added incentive to outsource customer service, then you’re probably aware the largest corporations already implement this as a matter of practice.

Feasibility remains a significant factor, though. How do you know if you’re in dire need of outsourcing? Here are four tell-tale signs it’s time to delegate to a dedicated, outsourced staff:

1. You want results. Right now, if possible.

Developing staff in-house has its rewards, but the process takes time to percolate. New hires need time to manage the learning curve, and this may take a few months to navigate. This is great if you’re willing to wait; unfortunately, this is rarely the case.

Isn’t it more efficient to have staff who are already trained and equipped to handle the tasks at hand? You’ll save time and money with plug-and-play teams. If you’re racing to meet a critical point in deliverables or timelines, a leased staff is exactly what you need.

2. You outsource customer service to compensate for a lack of expertise.

There’s always someone able and willing to take on any task, someone more efficient and cost-effective. You’ll burn out if you try to do everything on your own, especially the menial tasks. Routine is often the biggest roadblock to progress! If you’re admittedly unable to perform tasks for lack of knowledge or experience, it’s in your best interest to hire people who can fill the gap.

Partner with teams who are experts in areas you’re lacking, and make sure they share your company’s goals and vision. You’ll immediately realize you made the right decision, when your business runs like clockwork from the get-go.

3. You can’t spare time/you’re too busy.

This is a desperation to keep up with tasks you simply don’t have time for. It’s true time is your most valuable commodity, and an investment in the right team ensures you have spare time to focus on bigger priorities. Entrusting multiple tasks to one person doesn’t help either; this is risking a burnout. You’re in danger of losing top talent just because you piled one task too many.

The efficient solution is to outsource customer service, hire a team with all the skills and experience you need. If you barely have time to develop in-house, then you’d best hire ready and capable staff, always on-hand and for lease.

Managing a Young Workforce; Three Principles From Employee Leasing Providers

Managing a Young Workforce; Three Principles From Employee Leasing Providers

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Are you managing multi-generational teams? This is common in employee leasing providers, and often majority of your personnel comes from the younger generations. As boss and leader, it’s important you pay attention to your workforce’s needs and expectations. Handling people of any age is a challenge. In anticipation of next generations entering the industry, what adjustments should you implement to ensure effective and healthy work environment?

Entry-level crowds most likely involve people within the same age range. This generation of millennials face a particular set of work practices, but these can be addressed with three basic practices:

1. Instruction

Most young employees are new to the workforce. They’re also typically fresh out of the education system. Employee leasing providers are updated with relevant school curriculum. Gain the advantage and do the same, leverage or adapt in effort to develop an updated corporate culture. Many of these young individuals are capable of developing any habit that is beneficial to your company. Your role goes beyond the limits of first employer. You’re in many ways a guiding force in the early stages of their career.

2. Involvement

Offer younger team members more opportunities. More importantly, give them a voice. Offer them the chance to participate in the company’s activities. Help build a strong foundation of skills and habits, resulting in better performance in the industry. You reap rewards from this initiative; you’ll see who steps up to challenges; your potential team leaders and managers. Use this one to scout for your top employees.

3. Diplomacy

Mistakes can happen no matter the age. However, you need to understand the reaction of a nervous intern is understandable, in comparison to new and seasoned employees. How you handle these kinds of situations is important.

Employee leasing providers know, prevention is still the first and best solution. When you need to reprimand an agent, be clear and direct, be blunt if necessary. Emphasize on what went wrong, how it happened, and why it went wrong. Afterwards, develop a way to fix such issues; these become precedents to avoid in the future. Curb your expectations, though; it’s likely they aren’t the first or the last to make mistakes.

These fundamental steps get you going, in effort to manage a young workforce. However, remember you need to find and practice other appropriate ways best suited to your company’s needs. Work your way around on handling the concerns of new team members. You can also consider employee leasing providers to handle most of the staffing concerns. You can reap the benefits of a solid, efficient team, without much effort and expense.

3 Core Values of Excellent Staff Leasing Service

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Over the years, there has been enormous growth in the outsourcing industry, creating plenty of job opportunities worldwide. Due to the rise of large, mid-sized and small companies, selecting the right staff leasing service for your firm can be a difficult task. Of course, aside from considering the cost, the leasing company’s experience, and its expertise in providing client services should also factors to consider.
Trimming down the characteristics of an excellent staff leasing service can be challenging; there’s more than a handful of factors you should consider. These criteria aren’t exclusive to staff leasing; whether you’re looking for Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO), or Knowledge Process Outsourcing (KPO), this list can help you assess the company that you wish to partner with.

1. A  global view of staff leasing:

From day one, a good provider develops and implements a staff leasing model that is designed not just for their region, but also for other countries and timezones. It usually starts in the home country, and then exported or expanded. Following the core model, this leads to each region trying to improve productivity and lower costs. To ensure consistent service to business units, a company head is (by default) responsible for all global operations.

2. Consistent, progressive staff training:  

Even with the constant availability and accessibility of technology it’s still the employees’ performance that enhances customer experience. Successful firms invest on training and creating programs that would improve employee competence and confidence. In addition, these firms also make an effort to recognize top performers to boost morale, motivating each employee to continually develop their skills.

3. Organizational development, in scope and scale:

A staff leasing company works hard to expand not just their geographic scope, but also the range and depth of their service offerings. Companies with global mindsets are not limited by timezones and borders; there’s focus on the possibility of progress and expansion. Aside from these, the common priority is in developing the three primary components of staff leasing service: people, process, and technology.
Choosing a staff leasing service shouldn’t be a challenge if you consider a company who shares your priorities. Narrow down your picks, and choose a service that’s as into the small details as it is focused on the bigger perspectives.

Staff Leasing, Customized to Meet Your Needs

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There’s one reason why businesses turn to staff leasing to cover for operations: the variety of specializations available. Different companies have different goals, and BPO companies adapt using different approaches that would effectively help their clients achieve their goals. With a plethora of outsourcing companies active on the international market, businesses would want a partner that shares in their visions, and will seamlessly work together to deliver high-quality goods and/or services.

Staff Leasing Keeps You Up to Speed with Industry Standards

With the fast-paced growth of the Internet and technology, it’s understandable companies would want to be on top of everything, will try anything that could make transactions and operations both effective and efficient. Sometimes, though, they don’t have the time or the people who are up to par with the tasks needed to be completed, and that’s when staff leasing comes in. Professional staff leasing companies would be well-versed with the newer systems and applications that can cover back-office and customer support.

Company executives want to maximize these benefits, so they can focus on other parts of the business that would boost company growth. Unfortunately, when the company turns to some staff leasing companies for help, they run the risk of limiting themselves instead. Companies should then make sure that the staff leasing company they seek out will adjust to the company’s needs and wants, not the other way around.

Customizing Your Leased Staff to Fit

Does the leasing company have the specialized and professional pool of talents that can meet the standards of your business? Can these talents dedicate the time and effort that will make the project/campaign successful? Will the leased team contribute to the overall growth of the company? Leasing companies should be able to help curate the perfect team who can finish the job done within the specified time.

The company should also take into account the facilities a staff leasing company has to offer. Is it properly outfitted and updated with the means to deliver the results required? As mentioned earlier, the growth of the Internet and relevant technologies comes with expectations. Staffing companies are expected to have the proper equipment and resources that that enhance talents.

The cost of leasing staff for certain projects or operations shouldn’t outweigh the benefits of an outsourced team’s offerings. Leasing companies fully understand the value of efficient operations, so by being able to provide a customized solutions service for the company, both parties can reach a point of agreement that would be advantageous for everyone involved.

Elsewhere on this blog:

The Perks of Staff Leasing QA

Dear Small Business Owner: You Also Need Staff Leasing Service

Choosing Shared Services? Here’s Your Five-Point Cheat Sheet

Is Customer Satisfaction The Goal, No Questions Asked? Rethinking The “Customer Is Always Right” Policy

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Is the customer always right? This is running policy in most businesses, and in many situations, it protects customers from unfair or unsatisfactory service. Customers may be the lifeblood of business, but sticking to this unwritten rule can open a can of worms that affects employee morale. As an entrepreneur, you carefully consider which side you’ll take in disputes, between employees and irate customers; customer satisfaction is a primary goal of business, but it’s far from absolute.
If you’re still on the fence whether you should side with employees in an unfair dispute, here are three good reasons that should help you decide in your people’s favor:

1. Siding with customers (when they’re wrong) puts a dent on your employees’ morale.

You’re actually doing your people a disservice; even if the intent is to appease a disgruntled customer, it shows your distrust in your employees. It’s about weighing the tradeoff of giving customers what they want, against the possibility your people will lose confidence in you after your lapse of judgment. Diplomacy is crucial in conflict resolution, and you can build the concerned employee as you side with the customer in a complaint. Keep in mind that lip service to the customers’ dilemma only benefits your business for the short term.

2. Abrasive customers shouldn’t always have the upper hand.

They say that when you give someone an inch, the same person will demand a mile. Perception is a fickle thing, and the last thing you want to be perceived as is a patsy. You’re probably thinking of companies who buckled under the pressure of (negative) customer feedback, pulling products, doing recalls, offering refunds and rebates to compensate. The point is you need to establish your boundaries and protect it. Your front-line employees bear the brunt of the abuse, and the least you can do is call a bad customer out, on the spot.

3. Side with enough bad customers, and soon your employees will dish out sub-par service.

This could be out of disappointment or disapproval, expressed in ways short of a mutiny. Employees need to know their service and judgment is valued in the company; that’s why yo hired them in the first place. Sure, there are times when an employee is clearly on the wrong side of the dispute, but what about the gray situations and you need to investigate further? Bosses fail when they pick the customer’s side in effort to save face; it’s likely disputes and complaints will only increase, as discontentment spreads among the ranks.
The secret to good customer service is good employee morale; invest in your employees and they will pay it forward with excellent service. Consider your customers and employees as equal partners to your company’s success; ensure both are satisfied and the effort will pay off as you move along.

Elsewhere on this blog:

The Perks of Staff Leasing QA

Do You Want to Grow Your Clientele? Work on Your Retention Rate

Your Post-Sale Strategy: Gaining Leads From Your Customers

The Perks of Staff Leasing QA

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Whether it’s about maintaining a system or shared services, every company wants its products ready to market, as soon as possible. This also apply to operations within the office, in effort to achieve improved and efficient work flow. The best way to ensure products or services meet standards is through quality assurance (QA), led by a professional quality analyst.

Your dedicated team of QAs is crucial to the success of your company. However, your dilemma is in choosing between an in-house or outsource team. As much as there are benefits to keeping quality assurance operations in-house (such as confidentiality and easy monitoring), hiring a QA team through staff leasing is still the cost-effective solution.

Going beyond the usual reasoning of outsourcing a certain business operation (e.g. a cut in overhead expenses, no need for additional training, etc.), outsourcing QA affords the company additional benefits such as objectivity, high level of expertise, and all the necessary resources/infrastructure. Having a dedicated offshore also relaxes the workload of an existing in-house team, allowing you delegate tasks as you deem fit.

Objectivity

In most companies, an in-house QA team is commonly the same ones who have created the product or service itself. By employing a QA team through staff leasing, the business can perform unbiased testing, and spot errors or defects faster that an in-house QA team might overlook.

A staff leased QA team can also offer a new perspective on how to better improve the product or service, as well as suggest possible routes to advance the overall production process.

Expertise

A staff leased QA team is expected to be skilled and professional by default. Its members developed a lot of experience that enables them to take on any given tasks. The company would no longer need to worry about lack of professionalism, capability, or quality of service.

When it comes to short-term projects, a staff leased QA team is able to meet goals more effectively and efficiently, given their competence and mastery of the field. A skillful QA team can also better handle large volumes of workload faster, which makes for a better investment than having to train a full-time, in-house team (to reach that same level of productivity) from scratch.

Complete Resources/Infrastructure

In companies that cannot house or facilitate the needed resources or infrastructure for certain testing systems, a staff leased QA team is the perfect solution to the problem. Dedicated outsourced QA teams would naturally have all the tools and systems at hand, so they can readily meet the objectives of a project.

With the right staff leased QA team, the company can expect a boost in productivity—both in the QA sector and overall operations. And by letting the experts of the field manage the quality assurance of the company’s product or service, they gain not only a better sense of how to improve their operations, they’ll also effectively reduce risks that come with the business.

Elsewhere on this blog:

Monitoring Social Media: Where’s Your Focus?

Business Metrics: What Surveys Can Do For Your Business

Outsourcing Tip: How to Make Your Data Entry More Efficient

Your Post-Sale Strategy: Gaining Leads From Your Customers

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For many businesses, getting a sale is always the great goal, but the work doesn’t necessarily end once the customer signs the contract. Sales experts refer to this stage as the honeymoon phase, an appropriate term of endearment. This is the time when you and your customer have formally entered into a union, but is also the period when the two of you will get to find out interesting things about each another.

This is the perfect chance to further strengthen the relationship, by coming up with an effective after-sales strategy which can be composed of five elements.

1. Thank You card. An email saying “thank you” should be good enough, but sending a card carries a more personal touch. With a card, you can add a few special notes like assuring your new partner that you’re just a call away if he has questions.

2. Call. Some people are not inclined to picking up the phone and making a call. Take the initiative and call customers a week or two after closing sales with them. They may just have a few questions in mind that need clarification. If not, checking up on them to make sure they’re fine is always a good after-sales strategy.

3. Giveaways. When getting in touch with a new client, always ask if it’s okay that to call him regularly. If he agrees, prepare a few free items that he will find interesting, like phones, magazines, and many others.

4. A Second Sale. This need not be done right away, because you will have to work first on gaining the trust of your customer and discovering his other interests. Once you succeed in this, you can begin looking at the prospects of offering a few complimentary products.

5. Referral. With his trust gained and his satisfaction met, asking for a referral from your client should be easy. Actually, this last element will come naturally without you having to do anything. A contented customer will gladly share his experience with friends and family, and do you the favor of a recommendation for your business. This is the best and most important part of your post-sale plan—to go full circle and offer your service again to a new prospective client.

Your sales strategy should be self-contained and sustained, and investing in after-sales skips you the steps of doing the legwork to find new prospects. If you’re interested enough to consider building a team of customer service specialists, you’ll find it more cost-effective with staff leasing service, instead of hiring personnel in-house. You get the convenience of dedicated service without shouldering as much in overhead costs.

Elsewhere on this blog:

How’s Your Outbound Sales Performance Doing?

Boost Sales through Product/Service Promotion

Three Things Successful Entrepreneurs Never Do