Staff leasing and offshore outsourcing has become a trend these days not only because it reduces manpower costs, but because many businesses today are finding these methods to be very helpful in increasing their bottom line, improve online presence and widen customer network.
If your business is suffering from some operational issues from your service provider, or if you are a first timer who is seriously considering staff leasing or offshore outsourcing, here are three (3) great ways on how you can improve your relationship with the service provider and get all the juicy benefits that comes along with it.
Specify the Level of Supervision and Build a Rapport with the Supervisor
Field supervisors or managers from staff leasing firms are properly trained to oversee your leased employees, not only to micromanage their performance and punctuality but as well as personal issues that may arise during working hours. You can set the level of supervision you want for your leased staff and even specific requests like having your staff come to work at least ten minutes early so you chat with them or to conduct a short Skype meeting.
If you want a more efficient field supervisor, build a rapport with him. A good relationship brings great rewards, especially to businesses. You might even be surprised that some operational issues, including highly technical ones, have already been resolved before it even reaches your attention.
Specify Insurance Coverage and Other Employee Benefits
Not all service providers handle employee insurance and benefits, so never assume and always ask for the coverage.
To stay competitive, staff leasing firms including both local and offshore outsourcing companies, have packaged basic employee benefits such as overtime pay, medical reimbursements, paid vacation and sick leaves. Some even allow the usage of vacation leaves for religious Holidays and emergencies. With flexible a solution like this, you can specify what type of leaves can be used to what type of situations.
Here are some benefits that the staff leasing firm can provide for your leased employee but not required for you to pay:
- Full medical plan
- Retirement (pension) plan
- Life insurance
- Recruitment (joining) bonus
- Referral bonus – when you request for additional heads
If you have Doubts, Seek Legal Counsel!
Every company changes their policies from time to time. As the business owner, it is your responsibility to read and learn whatever is written in your service provider’s policy. You also have the right to ask questions and for examples, and you can even request for a written explanation or a short meeting with the CEO if you feel that can help you understand their policies better. After all, you are the customer.
Legal advice is always crucial when it comes to jotting the agreement with the staff leasing firm you chose. You will need to know how much control you have and the level of protection that the agreement can give you when it comes to liability. The more things works in your favor, the better!