The Evolution of Business Process Outsourcing (BPO) in the Philippines

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What began as call support centers in the 1900’s to cater to foreign costumers, the business process outsourcing (BPO) industry in the Philippines has grown quite remarkable, serving IT services, offshore staff leasing for admin functions and many more today.

In the 2000’s, the Philippines shown excellence in the call center industry, and had made a stable growth of 46% annually since 2006. And by 2011, the country has earned the most number of call center employees, with about 400,000 heads compared to other outsourcing destinations in Asia. By 2012, the Philippine economy grew 6.4% through BPO; it is the country’s fastest growth since 2010.

Call Centers in the Philippines

Call centers popped all over the country’s capital, Manila, and extended as far as Visayas and Mindanao. More and more foreign investors are capitalizing in the Philippines rather than its Asian neighbors due to the fact that Filipinos are more polite and westernized in term of accent, even though BPO services in India and China are much cheaper.

IT Outsourcing

Information technology also plays a big role in the country’s BPO industry growth. Surprisingly, clients from different parts of the world are looking for Filipino programmers, designers and animators, it is evident that the IT professionals are also becoming popular, not just call center agents. Software development and animation is now part of that growth.

Offshore Staff Leasing

When one door of success opens, a lot of opportunities peek in. When outsourcing in the Philippines became popular, so did offshore staff leasing. Professionals for data entry, virtual assistance, online marketing, writing and many more also became in demand, which lead to the boom of outsourcing companies in the country that specializes in offshore staff leasing.

Outsourcing Functions of a Business

Today, the Philippines BPO industry is catering to businesses that are bold enough to outsource some functions of their business like the admin and support, finance and accounting and HR.

What Is the Future of Philippines BPO?

Business process outsourcing has provided clients with new ways and opportunities to grow their business, and for as long as there is the need to grow, there will always be a space for innovation and the Philippines’ BPO industry will always be ready to deliver.