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Employee Leasing Services: Billing Enquiry

Employee Leasing Services: Billing Enquiry

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Problems are part of good business. Without issues to resolve, business development plateaus and suffers. Many technical mishaps or delays can’t be solved through simple troubleshooting, however. Sometimes, FAQs can’t fully satisfy or solve the problem. But that doesn’t mean there shouldn’t be other ways to get around fixing the problem. Employee leasing services can be delegated essential tasks, especially with regards to important matters like billing statements.

It would only be natural for customers to want to know everything regarding their statements. Explanations are necessary for certain terms and features, the full 411 on the whys and hows. It’s the job of customer services representative teams to pay close attention. Issues are resolved with offer step by step solutions to all inquiries, effectively mitigating customer issues.

Methods of Addressing Billing Enquiries

Through online forms found on the company’s website or a direct call to the CSR team, billing enquiries can be systematically addressed and handled. Each method provides a standard step by step process that would help both parties come to an understanding regarding the problem faced. Employee leasing services help in coordinating work. Possible solutions are narrowed down until the correct solution is found, and the customer’s enquiry has been answered.

Whether it’s to assist with terminating specific subscriptions, an inquiry to upgrade the account, or finding out why there was an added charge for something unsolicited, the CSR team would have the know-how and access to information that would help the customer.

Due Diligence from Employee Leasing Services

Finding the solution and going through the lengths to properly explain to a customer why this problem occurred or what this certain terminology means can take a certain amount of time and effort before the case can be closed. CSR teams should keep in mind that one cannot operate through simple deduction and quick fixes; it’s important that employee leasing services make sure in-process that the customer thoroughly understands the due process and answers in order to make way for a better customer experience.

As with any delivery of customer service, communication and good listening skills are important in order to fully accommodate and provide support for the customer. Customer service is an essential part of good business, especially if it involves products or services. However, costs can be mitigated by outsourcing the process to employee leasing services. You can hire customer service from leased staff, ensuring an efficient, streamlined process.

PEO Services, An Efficient Way Of Doing Business

PEO Services, An Efficient Way Of Doing Business

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In any efficient company, task delegation among personnel is standard business practice. Departments are created for the purpose of streamlining and designating responsibilities. However, companies also prioritize ways to cut costs and ease the workload. For this purpose, PEO services is the feasible alternative. Investing money in staff leasing companies is worth every dollar, tasking work accomplished under your supervision and approval.

Here is where “Staff Leasing” comes in. A staff leasing company builds teams of personnel who can accomplish your in-house responsibilities, including human resource and contact center operations. It usually depends on your need. PEO services bypass the time you’ll spend hiring new employees. It also reduces the costs of in-house operations. Many companies consider leased employees as solutions in reducing workload, consequently improving focus on the essential aspects of business.

Here are five essential benefits Staff Leasing can provide for your business:

1. Transferring Responsibilities

Tasks that can be costly and time-consuming; it’s just the nature of operations. If you’re doing things in-house, you’ll have to buy new equipment and tools, hire new employees. By transferring these responsibilities to a PEO services company, you’ll delegate responsibility to professionals without compromising operations costs.

2. Cutting Costs

Recruiting new employees can be expensive, considering the details and legalities of the process. In contrast, leasing companies have bundles or packages you can customize and negotiate with.

3. Professionals Work for You

The best staff leasing companies only hire employees that meet your requirements. Candidates are evaluated and screened, shortlisted pending your approval. PEO services also have the equipment and tools necessary to ensure high-quality output.

4. Concentrate on your Brand

With output entrusted to a staff leasing, you’ll avoid tons of paperwork. You’ll spend less time worrying and stressing over deadlines and deliverables. Also, You’ll have more attention to focus on managing your employees, conceptualizing promotions, facilitating meetings, etc.

5. PEO Services are Industry-Competitive

Employees hired by leasing companies receive feasible benefits and advantages. The salary packages are also industry-competitive. Training new employees is more efficient, since teams have have professionals dedicated for training and supervision. Retention is also more stable and manageable.

Staff Leasing is beneficial to any company. You can expect positive results for a fraction of the cost and effort of doing things in-house. Picking the right company, customizing the service, and building new connections will help your business in the long term.

Feasible Solutions In BPO: Employee Leasing

Feasible Solutions In BPO: Employee Leasing

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Among the outsourcing solutions available in the BPO industry, employee leasing is one of the more cost-efficient options your business should consider. Our drive at iStaff.ph is to extend services to clients, find alternative, feasible ways of doing business. With iStaff, staff leasing means a highly professional operation that delivers quality results.

Employee is a business model where an organization’s resources are leased to a client; the latter benefits with direct oversight over an autonomous provider. With this results-driven setup, chargebacks are computed based on the actual services rendered. This translates to efficient operations and optimal return on investment.

Employee Leasing Vs. Centralization

iStaff assist clients in streamlining the routine procedures of centralization. Under centralization, the operation is still overarching, making supervision quite vague due to the wide delegation of tasks and varying policies. In an employee leasing setup, a supervisor oversees operations in behalf of client; each leased party may operate under different procedures. With this setup, performance assessments are consolidated faster, and are also accurate.

On the other hand, a staff leasing model has a strong and structured work flow, with reporting and evaluation readily available. This affords the team leader a more hands-on approach to gauging the efficiency of the operation. This holistic method of doing business is not just cost-effective, it’s also results-driven. Centralization’s focus is on how to improve the bureaucracy of the organization, while staff leasing service focuses on how to deliver quality work.

Flexible, Customizable Services

With years of experience in the business process outsourcing industry, iStaff can readily extend topnotch employee leasing service to clients. This includes voice campaigns (customer service and outbound/inbound sales) and technical support/help desk operations. These are billed per hour, per performance, with a fixed pay, or based on service level. Rigorous candidate selection also ensures the success of campaigns. We also offer high-quality equipment within conducive workspace, as required.

iStaff leverages the best strategies to deliver services that meet the goals of clients. With expert management, innovative solutions, and a world-class workforce, they can make any business work as efficiently and effectively as possible. We are capable and more than ready to extend competitive, holistic, and professional employee leasing service, customized to your requirements.

Leased Employees In Media Monitoring And Targeting - Hiring Considerations

Leased Employees In Media Monitoring And Targeting – Hiring Considerations

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Have you considered leased employees in managing how your brand is perceived on multimedia? This may not be priority at the moment, but is crucial as you gain reach online. Note that even the biggest brands stumble because of negative PR, responding with product recalls, and recompensations.

When you search for the right media monitoring service, it’s important you’re familiar with the key elements of the service, choose one that best suits your needs. Outsourcing has its advantages regardless of the scale of your business. Skilled, leased employees guarantee monitoring and documentation are on point.

1. Confirm the scope of the monitoring service.

There are different media outlets that you may include in the monitoring service: print, broadcast, and social media. Check if the platform used allows you to create, customize, and even collaborate in reporting. For optimal results, make sure the tool relies on a single service rather than from multiple monitoring vendors.

2. Check the monitor’s reputation, also the leased employees qualifications (if possible).

Work closely with professionals who provide customizable views, email alerts, and daily reports for your business. In this condition, gleaning data from conversations, trends, and results is going to be a lot easier. If you find the monitor functions effective, validate the current output results of the team so you’re aware of developing trends for your company.

3. Update media and influencer lists.

Regulate the tool that updates your company’s current list of media and influencers. You’ll maximize the leased employees productivity along the way. Once you decide to target a specific consumer group, an intricate understanding of the people’s life and possible reactions are considered. Also, monitoring updates or interactions with your brand as well as the industry are crucial in putting your company on the radar of major consumers.

Remember, the right tools and team of professionals help you build your company’s presence in various media outlets. As you consider these three important elements for media monitoring services, you can save both on cost and time that benefit your company’s overall performance. This is also a great opportunity to connect with specialists who provide good media research services and leased employees.

Managing a Young Workforce; Three Principles From Employee Leasing Providers

Managing a Young Workforce; Three Principles From Employee Leasing Providers

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Are you managing multi-generational teams? This is common in employee leasing providers, and often majority of your personnel comes from the younger generations. As boss and leader, it’s important you pay attention to your workforce’s needs and expectations. Handling people of any age is a challenge. In anticipation of next generations entering the industry, what adjustments should you implement to ensure effective and healthy work environment?

Entry-level crowds most likely involve people within the same age range. This generation of millennials face a particular set of work practices, but these can be addressed with three basic practices:

1. Instruction

Most young employees are new to the workforce. They’re also typically fresh out of the education system. Employee leasing providers are updated with relevant school curriculum. Gain the advantage and do the same, leverage or adapt in effort to develop an updated corporate culture. Many of these young individuals are capable of developing any habit that is beneficial to your company. Your role goes beyond the limits of first employer. You’re in many ways a guiding force in the early stages of their career.

2. Involvement

Offer younger team members more opportunities. More importantly, give them a voice. Offer them the chance to participate in the company’s activities. Help build a strong foundation of skills and habits, resulting in better performance in the industry. You reap rewards from this initiative; you’ll see who steps up to challenges; your potential team leaders and managers. Use this one to scout for your top employees.

3. Diplomacy

Mistakes can happen no matter the age. However, you need to understand the reaction of a nervous intern is understandable, in comparison to new and seasoned employees. How you handle these kinds of situations is important.

Employee leasing providers know, prevention is still the first and best solution. When you need to reprimand an agent, be clear and direct, be blunt if necessary. Emphasize on what went wrong, how it happened, and why it went wrong. Afterwards, develop a way to fix such issues; these become precedents to avoid in the future. Curb your expectations, though; it’s likely they aren’t the first or the last to make mistakes.

These fundamental steps get you going, in effort to manage a young workforce. However, remember you need to find and practice other appropriate ways best suited to your company’s needs. Work your way around on handling the concerns of new team members. You can also consider employee leasing providers to handle most of the staffing concerns. You can reap the benefits of a solid, efficient team, without much effort and expense.

3 Core Values of Excellent Staff Leasing Service

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Over the years, there has been enormous growth in the outsourcing industry, creating plenty of job opportunities worldwide. Due to the rise of large, mid-sized and small companies, selecting the right staff leasing service for your firm can be a difficult task. Of course, aside from considering the cost, the leasing company’s experience, and its expertise in providing client services should also factors to consider.
Trimming down the characteristics of an excellent staff leasing service can be challenging; there’s more than a handful of factors you should consider. These criteria aren’t exclusive to staff leasing; whether you’re looking for Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO), or Knowledge Process Outsourcing (KPO), this list can help you assess the company that you wish to partner with.

1. A  global view of staff leasing:

From day one, a good provider develops and implements a staff leasing model that is designed not just for their region, but also for other countries and timezones. It usually starts in the home country, and then exported or expanded. Following the core model, this leads to each region trying to improve productivity and lower costs. To ensure consistent service to business units, a company head is (by default) responsible for all global operations.

2. Consistent, progressive staff training:  

Even with the constant availability and accessibility of technology it’s still the employees’ performance that enhances customer experience. Successful firms invest on training and creating programs that would improve employee competence and confidence. In addition, these firms also make an effort to recognize top performers to boost morale, motivating each employee to continually develop their skills.

3. Organizational development, in scope and scale:

A staff leasing company works hard to expand not just their geographic scope, but also the range and depth of their service offerings. Companies with global mindsets are not limited by timezones and borders; there’s focus on the possibility of progress and expansion. Aside from these, the common priority is in developing the three primary components of staff leasing service: people, process, and technology.
Choosing a staff leasing service shouldn’t be a challenge if you consider a company who shares your priorities. Narrow down your picks, and choose a service that’s as into the small details as it is focused on the bigger perspectives.

Staff Leasing, Customized to Meet Your Needs

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There’s one reason why businesses turn to staff leasing to cover for operations: the variety of specializations available. Different companies have different goals, and BPO companies adapt using different approaches that would effectively help their clients achieve their goals. With a plethora of outsourcing companies active on the international market, businesses would want a partner that shares in their visions, and will seamlessly work together to deliver high-quality goods and/or services.

Staff Leasing Keeps You Up to Speed with Industry Standards

With the fast-paced growth of the Internet and technology, it’s understandable companies would want to be on top of everything, will try anything that could make transactions and operations both effective and efficient. Sometimes, though, they don’t have the time or the people who are up to par with the tasks needed to be completed, and that’s when staff leasing comes in. Professional staff leasing companies would be well-versed with the newer systems and applications that can cover back-office and customer support.

Company executives want to maximize these benefits, so they can focus on other parts of the business that would boost company growth. Unfortunately, when the company turns to some staff leasing companies for help, they run the risk of limiting themselves instead. Companies should then make sure that the staff leasing company they seek out will adjust to the company’s needs and wants, not the other way around.

Customizing Your Leased Staff to Fit

Does the leasing company have the specialized and professional pool of talents that can meet the standards of your business? Can these talents dedicate the time and effort that will make the project/campaign successful? Will the leased team contribute to the overall growth of the company? Leasing companies should be able to help curate the perfect team who can finish the job done within the specified time.

The company should also take into account the facilities a staff leasing company has to offer. Is it properly outfitted and updated with the means to deliver the results required? As mentioned earlier, the growth of the Internet and relevant technologies comes with expectations. Staffing companies are expected to have the proper equipment and resources that that enhance talents.

The cost of leasing staff for certain projects or operations shouldn’t outweigh the benefits of an outsourced team’s offerings. Leasing companies fully understand the value of efficient operations, so by being able to provide a customized solutions service for the company, both parties can reach a point of agreement that would be advantageous for everyone involved.

Elsewhere on this blog:

The Perks of Staff Leasing QA

Dear Small Business Owner: You Also Need Staff Leasing Service

Choosing Shared Services? Here’s Your Five-Point Cheat Sheet

Dear Small Business Owner: You Also Need Staff Leasing Service

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With the competitive nature of today’s industries, start-up companies find it more difficult to carve their niche in the field; competition is fierce and markets are saturated. There are also fewer opportunities, compared to big time corporations who have the lion’s share of the prospects. It’s fortunate small business owners have a leg up with outsourced help, yours could use staff leasing service, for so many reasons:

Reduced Cost

In partnership with Professional Employer Organizations (PEOs), businesses have the luxury of hiring dedicated workforce at a lesser cost. This is because the whole operation is being managed by the PEO. From recruitment to management, PEOs take on the role of overseeing the entire operation, which includes attending to all necessary transactions: taking care of taxes, insurance, benefits, and all other matters concerning the leased employees. In addition, PEOs takes care the workplace and equipment required for the job, leaving the company free of any additional expenses. This alternative is cost-efficient compared to hiring an in-house team.

Less Paperwork

As providers, PEO are also responsible for administrative and HR services. This is preferable for new companies, start-ups who don’t have the resources to hire their own HR personnel. By partnering with PEOs, business owners are also spared from additional paperwork; administrative tasks can also be entrusted to PEOs’ leased staff.

Reduced Employee & Legal Liability

PEO can essentially conduct all required arrangements between employees; consequently, companies face fewer liabilities, in terms of legal and employee issues. This is because transactions are only conducted with the PEO. Since all paperwork is left under the care of the PEO, small businesses don’t need to deal with such matters directly. The work is all on the PEO.

Fewer Expenses Translates to Increased Revenue

Many PEOs offer all-in solutions to business needs. The workplace, equipment, operation management, and the administrative and HR support all come with the package, so small businesses are able to skip many company expenses. Earning more while spending less is heaven for entrepreneurs.

Staff leasing service offers you opportunities to cut costs, without sacrificing the quality of your operations. If you’re looking for cost-efficient ways to streamline your business, consider leasing your staff instead of hiring in-house; you’ll have more money to spend on other essentials.

Elsewhere on this blog:

Staff Leasing 101: Is Cheaper Better?

Build Stronger Teams on an Infrastructure of Shared Services

3 Outsourcing Essentials for Better Business

Monitoring Social Media: Where’s Your Focus?

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Establishing presence on social media is important, but monitoring your brand is crucial. Social media is not only used for customer service, it’s also a good way to see how your brand is performing; are you making the right impression? Social media is a platform where you can fish for opportunities for success.

The power of social media is great; you have everything to gain by leveraging it. There’s a lot of noise in this platform, and it takes effort to isolate and listen to what’s important. Many companies consider staff leasing service just to filter all the information. The goal of social media monitoring is to collect relevant data, also analyze how such data can be used to the brand’s or company’s advantage.

Here are two things to monitor online, especially on social media:

1. Monitor your Brand or Company

The first thing to monitor is your brand or your company. This is the easiest to verify, because a lot of information will be revealed with a simple keyword search. Consider user questions about your company, viral content about your brand, reviews of your products or services, or maybe even a community of your avid followers. All these information from common people will not only give you an idea of how popular your brand or company is, it also gives you the chance to connect with them. After all, the best customer service is when customers can feel your solid presence.

2. Monitor the Industry

After “stalking” your brand or company online, it’s now time to widen your perspective—monitor the industry. By doing so, you’re not just checking out the position of your company or brand in the market, you’re also keeping your eyes open for the competition. After all, the customers are not the only ones talking about your products or services, the other companies are also checking you out.

Monitor their activity and content, see if there are things that you can learn from them. Maybe you can learn from their weak strategies to improve yours? How about unsuccessful campaigns that you can use as case studies? Just gather relevant industry information and use them as recipes for success. Keep your customers close and your competition closer. If you find the task overwhelming, hire staff leasing service.

Beyond the noise in social media, there are important information in the form of complaints, positive reviews, questions, and feedbacks that you can use to improve your brand or company. By monitoring only the relevant things, you’re making the social media a place where opportunities abound.

Elsewhere on this blog:

Business 101: How to Widen Customer Network Using Social Media

4 Ways Social Media Can Help Your Business Grow

Shared Services Model – It Could Be Your Best Business Solution Yet

Three Odd, Specialized Tasks You Should Outsource

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Businesses delegate tasks for minimum cost and maximum efficiency, the primary reasons why outsourcing is so appealing. Companies often outsource so they can concentrate on big picture management. If you’re considering third-party services, it’s important the provider leases skilled, experienced. and specialized staff.

However, you might not be aware of unlikely processes you can also outsource, sparing you time and money. This includes podcast production and email management, anything you’d rather not do and willing to pay for. Here are three other tasks you can delegate to outsourced staff:

1. Logistics, Planning, Appointments, and Reservations

Isn’t it great if you didn’t have to worry about the day’s mundane routines? Businesses have the same needs; the service is similar to hiring a personal assistant, but the scope is wider, covering important operations and processes. You can also delegate what can be considered errands. If you’re managing the personal affairs of a team or department, you’ll need help handling the task that pile up.

It’s best if you outsource these tasks to virtual assistants: dinner reservations, spa appointments, car rentals, parcel tracking, even social media posting. These seemingly trivial tasks are real-world concerns of businesses and corporations, and entire teams are leased and hired to to handle the upkeep.

2. Calls Management, Inbound and Outbound

Unlike virtual assistants who juggle a wide variety of tasks, virtual receptionists are dedicated to call management. Instead of answering calls on your own, you can choose trained and experienced representatives to filter the flow. As authentic and professional fronts to your business, virtual receptionists will also screen your calls, sparing you time and trouble.

There are plenty of tools you can use online, with receptions always on standby to take over your load. If your needs are so involved you’ll need a team of receptionists in rotating shifts, then staff leasing is your efficient, feasible alternative.

3. Research and Documentation

These can involve something as simple as a background check, to a comprehensive survey of target market trends. Either way, you can do away with the legwork. Outsource this to skilled researchers with background on statistics or library science. Even if you’re only composing a blog post with detailed data, researchers ensure the facts and numbers are straight.

You can hire individuals or teams, depending on the bulk of the work to accomplish. If you’re pressed for time, then you can spend it rehearsing your presentation, instead of fumbling with the source material.

There’s always someone willing to take on the task. With outsourcing, costs are surprisingly feasible, and people bid with high-quality work and shortest turnaround times. Whether you’re a start-up or established business, outsourcing the small task ensures you’re focused on management and operations, everything that keep the gears of the company grinding.

Elsewhere on this blog:

Essentials of Contact Center Management: Call Handling

Spotting the Right PEO for Your Business: Efficient Offshore Staff Leasing

Staff Leasing 101: Is Cheaper Better?