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3 Core Values of Excellent Staff Leasing Service

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Over the years, there has been enormous growth in the outsourcing industry, creating plenty of job opportunities worldwide. Due to the rise of large, mid-sized and small companies, selecting the right staff leasing service for your firm can be a difficult task. Of course, aside from considering the cost, the leasing company’s experience, and its expertise in providing client services should also factors to consider.
Trimming down the characteristics of an excellent staff leasing service can be challenging; there’s more than a handful of factors you should consider. These criteria aren’t exclusive to staff leasing; whether you’re looking for Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO), or Knowledge Process Outsourcing (KPO), this list can help you assess the company that you wish to partner with.

1. A  global view of staff leasing:

From day one, a good provider develops and implements a staff leasing model that is designed not just for their region, but also for other countries and timezones. It usually starts in the home country, and then exported or expanded. Following the core model, this leads to each region trying to improve productivity and lower costs. To ensure consistent service to business units, a company head is (by default) responsible for all global operations.

2. Consistent, progressive staff training:  

Even with the constant availability and accessibility of technology it’s still the employees’ performance that enhances customer experience. Successful firms invest on training and creating programs that would improve employee competence and confidence. In addition, these firms also make an effort to recognize top performers to boost morale, motivating each employee to continually develop their skills.

3. Organizational development, in scope and scale:

A staff leasing company works hard to expand not just their geographic scope, but also the range and depth of their service offerings. Companies with global mindsets are not limited by timezones and borders; there’s focus on the possibility of progress and expansion. Aside from these, the common priority is in developing the three primary components of staff leasing service: people, process, and technology.
Choosing a staff leasing service shouldn’t be a challenge if you consider a company who shares your priorities. Narrow down your picks, and choose a service that’s as into the small details as it is focused on the bigger perspectives.

3 Things You Need To Know About The Millennials Market

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Can you still remember music before the mp3 format? How about life before Facebook? What seems like the distant past actually happened a few decades ago; Millennials were the first generation to enjoy the perks of future tech. Now there’s something new released every month, rolling over the horizon with the craziest features and innovations. New technologies hardly surprise anymore. What will they think of next?

It’s a mistake to ignore the market of Millennials, and it can be fatal to corporations and small businesses alike. The market is insatiable, and this is a good thing because there’s always potential for growth. The challenge is in learning to adapt to an ever-adapting generation. If your business is leveraging staff leasing service to streamline operations, it’s likely the team you hire is mostly made up of Millennials. If you’re into consumer tech and applications, Millennials will surely carve a significant piece of your market.

How do you prime your business so it appeals to Millennials? Thankfully, Generation Y has three reliable characteristics you can leverage:

1. Millennials Love Anything Tech

This is an understatement, but must be mentioned. The generation grew up with technology that instantly gratifies needs and wants. You can purchase products without leaving your home, and you can watch anything in high-resolution on a five-inch screen. Recent surveys confirm that Millennials adore technology, they’ll flock towards anything that has barely any semblance of a cult following.

Engage your market where they gather. Millennials prefer mobile devices over desktop and laptop computers, so your brand should be visible, accessible on small screens. Anticipate new technologies like Google Glass and Oculus, and consider how you can leverage innovations to spread word about your brand.

2. Millennials Love to Socialize Online

Facebook should merely scratch the surface of your social media strategy. If you really want to earn street credibility at social media, scrape as much good reputation as you can on all platforms. Instagram, Twitter, Pinterest, Reddit, Snapchat; there’s plenty more platforms to mention. You can’t underestimate the influence of a timely Twitter hashtag, or a Facebook post that for some fluke of reason goes viral.

The point is to approach your social media strategy the same way Millennials do: try everything until you find something that works. However, you need choose platforms that complements your campaign. What works on Instagram may not work on Pinterest, and hashtags don’t have as much impact on Facebook as they do on Twitter.

3. Millennials Love to Keep It Real

Case in point: Dove’s Real Beauty campaign appeals to women of all ages, but especially to Millennials feeling the pressure of unrealistic expectations. Dove utilized every media platform to push a relevant advocacy, which is also directly tied to a solid brand. Dove has become the brand synonymous to real beauty. You only need one great idea to start a great campaign.

Tug at your market’s heartstrings or pick its brain, whatever appeals to authenticity, social responsibility, or identity will catch on. You’ll know you’re onto something good when your campaign is growing on the social media channels.

Consider current and upcoming generations in your business strategy. Chances are most of the people on your team belong to the Y and Z generations, strong indicators the next generations should be priorities in your business development.

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Dear Small Business Owner: You Also Need Staff Leasing Service

Your Post-Sale Strategy: Gaining Leads From Your Customers

Content Management Systems for New Businesses

Staff Leasing, Customized to Meet Your Needs

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There’s one reason why businesses turn to staff leasing to cover for operations: the variety of specializations available. Different companies have different goals, and BPO companies adapt using different approaches that would effectively help their clients achieve their goals. With a plethora of outsourcing companies active on the international market, businesses would want a partner that shares in their visions, and will seamlessly work together to deliver high-quality goods and/or services.

Staff Leasing Keeps You Up to Speed with Industry Standards

With the fast-paced growth of the Internet and technology, it’s understandable companies would want to be on top of everything, will try anything that could make transactions and operations both effective and efficient. Sometimes, though, they don’t have the time or the people who are up to par with the tasks needed to be completed, and that’s when staff leasing comes in. Professional staff leasing companies would be well-versed with the newer systems and applications that can cover back-office and customer support.

Company executives want to maximize these benefits, so they can focus on other parts of the business that would boost company growth. Unfortunately, when the company turns to some staff leasing companies for help, they run the risk of limiting themselves instead. Companies should then make sure that the staff leasing company they seek out will adjust to the company’s needs and wants, not the other way around.

Customizing Your Leased Staff to Fit

Does the leasing company have the specialized and professional pool of talents that can meet the standards of your business? Can these talents dedicate the time and effort that will make the project/campaign successful? Will the leased team contribute to the overall growth of the company? Leasing companies should be able to help curate the perfect team who can finish the job done within the specified time.

The company should also take into account the facilities a staff leasing company has to offer. Is it properly outfitted and updated with the means to deliver the results required? As mentioned earlier, the growth of the Internet and relevant technologies comes with expectations. Staffing companies are expected to have the proper equipment and resources that that enhance talents.

The cost of leasing staff for certain projects or operations shouldn’t outweigh the benefits of an outsourced team’s offerings. Leasing companies fully understand the value of efficient operations, so by being able to provide a customized solutions service for the company, both parties can reach a point of agreement that would be advantageous for everyone involved.

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The Perks of Staff Leasing QA

Dear Small Business Owner: You Also Need Staff Leasing Service

Choosing Shared Services? Here’s Your Five-Point Cheat Sheet

The Perks of Staff Leasing QA

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Whether it’s about maintaining a system or shared services, every company wants its products ready to market, as soon as possible. This also apply to operations within the office, in effort to achieve improved and efficient work flow. The best way to ensure products or services meet standards is through quality assurance (QA), led by a professional quality analyst.

Your dedicated team of QAs is crucial to the success of your company. However, your dilemma is in choosing between an in-house or outsource team. As much as there are benefits to keeping quality assurance operations in-house (such as confidentiality and easy monitoring), hiring a QA team through staff leasing is still the cost-effective solution.

Going beyond the usual reasoning of outsourcing a certain business operation (e.g. a cut in overhead expenses, no need for additional training, etc.), outsourcing QA affords the company additional benefits such as objectivity, high level of expertise, and all the necessary resources/infrastructure. Having a dedicated offshore also relaxes the workload of an existing in-house team, allowing you delegate tasks as you deem fit.

Objectivity

In most companies, an in-house QA team is commonly the same ones who have created the product or service itself. By employing a QA team through staff leasing, the business can perform unbiased testing, and spot errors or defects faster that an in-house QA team might overlook.

A staff leased QA team can also offer a new perspective on how to better improve the product or service, as well as suggest possible routes to advance the overall production process.

Expertise

A staff leased QA team is expected to be skilled and professional by default. Its members developed a lot of experience that enables them to take on any given tasks. The company would no longer need to worry about lack of professionalism, capability, or quality of service.

When it comes to short-term projects, a staff leased QA team is able to meet goals more effectively and efficiently, given their competence and mastery of the field. A skillful QA team can also better handle large volumes of workload faster, which makes for a better investment than having to train a full-time, in-house team (to reach that same level of productivity) from scratch.

Complete Resources/Infrastructure

In companies that cannot house or facilitate the needed resources or infrastructure for certain testing systems, a staff leased QA team is the perfect solution to the problem. Dedicated outsourced QA teams would naturally have all the tools and systems at hand, so they can readily meet the objectives of a project.

With the right staff leased QA team, the company can expect a boost in productivity—both in the QA sector and overall operations. And by letting the experts of the field manage the quality assurance of the company’s product or service, they gain not only a better sense of how to improve their operations, they’ll also effectively reduce risks that come with the business.

Elsewhere on this blog:

Monitoring Social Media: Where’s Your Focus?

Business Metrics: What Surveys Can Do For Your Business

Outsourcing Tip: How to Make Your Data Entry More Efficient

Your Post-Sale Strategy: Gaining Leads From Your Customers

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For many businesses, getting a sale is always the great goal, but the work doesn’t necessarily end once the customer signs the contract. Sales experts refer to this stage as the honeymoon phase, an appropriate term of endearment. This is the time when you and your customer have formally entered into a union, but is also the period when the two of you will get to find out interesting things about each another.

This is the perfect chance to further strengthen the relationship, by coming up with an effective after-sales strategy which can be composed of five elements.

1. Thank You card. An email saying “thank you” should be good enough, but sending a card carries a more personal touch. With a card, you can add a few special notes like assuring your new partner that you’re just a call away if he has questions.

2. Call. Some people are not inclined to picking up the phone and making a call. Take the initiative and call customers a week or two after closing sales with them. They may just have a few questions in mind that need clarification. If not, checking up on them to make sure they’re fine is always a good after-sales strategy.

3. Giveaways. When getting in touch with a new client, always ask if it’s okay that to call him regularly. If he agrees, prepare a few free items that he will find interesting, like phones, magazines, and many others.

4. A Second Sale. This need not be done right away, because you will have to work first on gaining the trust of your customer and discovering his other interests. Once you succeed in this, you can begin looking at the prospects of offering a few complimentary products.

5. Referral. With his trust gained and his satisfaction met, asking for a referral from your client should be easy. Actually, this last element will come naturally without you having to do anything. A contented customer will gladly share his experience with friends and family, and do you the favor of a recommendation for your business. This is the best and most important part of your post-sale plan—to go full circle and offer your service again to a new prospective client.

Your sales strategy should be self-contained and sustained, and investing in after-sales skips you the steps of doing the legwork to find new prospects. If you’re interested enough to consider building a team of customer service specialists, you’ll find it more cost-effective with staff leasing service, instead of hiring personnel in-house. You get the convenience of dedicated service without shouldering as much in overhead costs.

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Dear Small Business Owner: You Also Need Staff Leasing Service

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With the competitive nature of today’s industries, start-up companies find it more difficult to carve their niche in the field; competition is fierce and markets are saturated. There are also fewer opportunities, compared to big time corporations who have the lion’s share of the prospects. It’s fortunate small business owners have a leg up with outsourced help, yours could use staff leasing service, for so many reasons:

Reduced Cost

In partnership with Professional Employer Organizations (PEOs), businesses have the luxury of hiring dedicated workforce at a lesser cost. This is because the whole operation is being managed by the PEO. From recruitment to management, PEOs take on the role of overseeing the entire operation, which includes attending to all necessary transactions: taking care of taxes, insurance, benefits, and all other matters concerning the leased employees. In addition, PEOs takes care the workplace and equipment required for the job, leaving the company free of any additional expenses. This alternative is cost-efficient compared to hiring an in-house team.

Less Paperwork

As providers, PEO are also responsible for administrative and HR services. This is preferable for new companies, start-ups who don’t have the resources to hire their own HR personnel. By partnering with PEOs, business owners are also spared from additional paperwork; administrative tasks can also be entrusted to PEOs’ leased staff.

Reduced Employee & Legal Liability

PEO can essentially conduct all required arrangements between employees; consequently, companies face fewer liabilities, in terms of legal and employee issues. This is because transactions are only conducted with the PEO. Since all paperwork is left under the care of the PEO, small businesses don’t need to deal with such matters directly. The work is all on the PEO.

Fewer Expenses Translates to Increased Revenue

Many PEOs offer all-in solutions to business needs. The workplace, equipment, operation management, and the administrative and HR support all come with the package, so small businesses are able to skip many company expenses. Earning more while spending less is heaven for entrepreneurs.

Staff leasing service offers you opportunities to cut costs, without sacrificing the quality of your operations. If you’re looking for cost-efficient ways to streamline your business, consider leasing your staff instead of hiring in-house; you’ll have more money to spend on other essentials.

Elsewhere on this blog:

Staff Leasing 101: Is Cheaper Better?

Build Stronger Teams on an Infrastructure of Shared Services

3 Outsourcing Essentials for Better Business

Monitoring Social Media: Where’s Your Focus?

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Establishing presence on social media is important, but monitoring your brand is crucial. Social media is not only used for customer service, it’s also a good way to see how your brand is performing; are you making the right impression? Social media is a platform where you can fish for opportunities for success.

The power of social media is great; you have everything to gain by leveraging it. There’s a lot of noise in this platform, and it takes effort to isolate and listen to what’s important. Many companies consider staff leasing service just to filter all the information. The goal of social media monitoring is to collect relevant data, also analyze how such data can be used to the brand’s or company’s advantage.

Here are two things to monitor online, especially on social media:

1. Monitor your Brand or Company

The first thing to monitor is your brand or your company. This is the easiest to verify, because a lot of information will be revealed with a simple keyword search. Consider user questions about your company, viral content about your brand, reviews of your products or services, or maybe even a community of your avid followers. All these information from common people will not only give you an idea of how popular your brand or company is, it also gives you the chance to connect with them. After all, the best customer service is when customers can feel your solid presence.

2. Monitor the Industry

After “stalking” your brand or company online, it’s now time to widen your perspective—monitor the industry. By doing so, you’re not just checking out the position of your company or brand in the market, you’re also keeping your eyes open for the competition. After all, the customers are not the only ones talking about your products or services, the other companies are also checking you out.

Monitor their activity and content, see if there are things that you can learn from them. Maybe you can learn from their weak strategies to improve yours? How about unsuccessful campaigns that you can use as case studies? Just gather relevant industry information and use them as recipes for success. Keep your customers close and your competition closer. If you find the task overwhelming, hire staff leasing service.

Beyond the noise in social media, there are important information in the form of complaints, positive reviews, questions, and feedbacks that you can use to improve your brand or company. By monitoring only the relevant things, you’re making the social media a place where opportunities abound.

Elsewhere on this blog:

Business 101: How to Widen Customer Network Using Social Media

4 Ways Social Media Can Help Your Business Grow

Shared Services Model – It Could Be Your Best Business Solution Yet