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Employee Leasing Solutions: Competitive Intelligence from Third-Party Media Monitoring Companies

Employee Leasing Solutions: Competitive Intelligence from Third-Party Media Monitoring Companies

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Competition is staple fare in healthy business; it comes with the territory, and many cope with employee leasing solutions. There’s drive to be the first to present something new or innovative, and when the others have followed suit, the game steps up with innovations, adjustments, improvements. It’s an endless cycle of catch-up, and it helps that every competitor knows what they’re up against.

To gather the competitive intelligence that they need, businesses turn to media monitoring services provided by third-party companies. These companies have teams of skilled professionals and experts combing through the variety of media platforms, to get the latest on their clients’ competition. They have the resources and the reach to provide their clients with solid material, which can be used in strategies and business development.

Inside Knowledge Give You The Advantage

Information on product releases is often inside knowledge, which is coveted and crucial to the competition. Businesses need to know what their competitors are offering ahead of time, so they can match or exceed the anticipated release with a product of their own. In employee leasing solutions, media monitoring companies effectively gather information for this purpose; but they can also do more than that. They can trace how their competitors’ efforts evolve over time, spotting trends and windows of opportunities. This is an incredible advantage to businesses: with the information gleaned, there’s opportunity to tweak a successful formula, or fix faults previously unnoticed.

Another thing that businesses can obtain using media monitoring is data on the competitors’ promotional strategies. Whether the others are offering price cuts, bundled deals, limited-time offers, or promos in response to special events, it is important for the clients to get a hold of them. With this on hand, they can go over their own pricing tables and promotional plans, modify the same to stay ahead.

One more information that employee leasing solutions offer is insight on the competition’s activities. Media monitoring services can gather data on where their money is being spent on, whether it’s acquiring new branches or improving facilities. They can even take note of the kinds of corporate positions that these rivals are hiring. These sets of information can help businesses determine how to allocate their own funds and what untapped corporate activities they can try out.

Employee Leasing Solutions: Let Specialists Do The Legwork

Competitive intelligence, when gathered by a dedicated company, is sure to be detailed, extensive, and usable. Businesses may opt to have their divisions of their own to carry this out, but there’s a chance that they’ll be limited in reach and access. Media monitoring companies are rarely in trouble with this thanks to their wide network and formidable skill sets.

Still, it’s the businesses who will be calling the shots, once they know what they’re up against. They can play catch-up, or they can carve their own lane. Whatever the decision will be, there’s the assurance the decision is well-informed by the competitive intelligence provided through employee leasing solutions.

Aiming For Stronger Brand Identity? Hire A BPO Business Consultant For Media Monitoring

Aiming For Stronger Brand Identity? Hire A BPO Business Consultant For Media Monitoring

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Are you looking for ways to boost your brand identity? A BPO business consultant can help you create a strong, unified brand. Your brand is primary representation of your company’s core values and services. Communicate this to your market, first by learning specific features you need to work on for better industry presence. Initially, you have to set up a customer-oriented brand, to reach a wider range of potential clients.

Why is branding important?

Brand is a distinct association for your business. More than a simple name or image, it leaves an impression that resonates with your audience. With a unified brand, you’ll target the correct communities, improving results and prospects for success. As people gradually learn about your company, branding becomes ever important.

How does a BPO business consultant help in media monitoring?

The competition within the industry grows gradually; a strong foundation and brand identity set you apart from other businesses. With media monitoring or media listening, you’ll build a strong brand identity that reaches a lot of people.

In order to fulfill this kind of service, the media monitoring process includes search profiles, also search terms or keywords. Here are three steps to help you build an effective brand strategy:

1. Monitor what your competitors are up to.

The nature of media monitoring lets you explore the competition, based on certain filters applied to your searches. This is even an excellent chance for checking out your competitors, find ways to engage alongside the bigger companies in the industry (most of these probably hire BPO business consultants for the legwork). However, you need to look at what they are doing so you are ready to adopt new approaches.

2. Filter particular searches. Check the trends.

There are tons of information available, from multiple media outlets. To make the most of your monitoring, filter your search with profiles and search terms (keywords and keyword phrases). Understand the effective ways of relaying valuable messages that can reach thousands of people. Then, learn about trends that keep your customers engaged in various activities, programs, and products. You want to address certain needs, meet expectations that give your brand better recall in people’s memories.

3. Listen to the customer’s concerns.

Maybe more than the expanding your customer base, what the latter thinks about you and your business is crucial. Get to know your customers’ interests. As you monitor your brand’s presence on local and international platforms, focus on brand mentions and audience perception through the use of social media, radio, TV, and even print media. You can also improve on the process by hiring hiring BPO business who can lease you the staff, you can view possible changes and potential marketing strategies for stronger brand identity.

Managing a Young Workforce; Three Principles From Employee Leasing Providers

Managing a Young Workforce; Three Principles From Employee Leasing Providers

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Are you managing multi-generational teams? This is common in employee leasing providers, and often majority of your personnel comes from the younger generations. As boss and leader, it’s important you pay attention to your workforce’s needs and expectations. Handling people of any age is a challenge. In anticipation of next generations entering the industry, what adjustments should you implement to ensure effective and healthy work environment?

Entry-level crowds most likely involve people within the same age range. This generation of millennials face a particular set of work practices, but these can be addressed with three basic practices:

1. Instruction

Most young employees are new to the workforce. They’re also typically fresh out of the education system. Employee leasing providers are updated with relevant school curriculum. Gain the advantage and do the same, leverage or adapt in effort to develop an updated corporate culture. Many of these young individuals are capable of developing any habit that is beneficial to your company. Your role goes beyond the limits of first employer. You’re in many ways a guiding force in the early stages of their career.

2. Involvement

Offer younger team members more opportunities. More importantly, give them a voice. Offer them the chance to participate in the company’s activities. Help build a strong foundation of skills and habits, resulting in better performance in the industry. You reap rewards from this initiative; you’ll see who steps up to challenges; your potential team leaders and managers. Use this one to scout for your top employees.

3. Diplomacy

Mistakes can happen no matter the age. However, you need to understand the reaction of a nervous intern is understandable, in comparison to new and seasoned employees. How you handle these kinds of situations is important.

Employee leasing providers know, prevention is still the first and best solution. When you need to reprimand an agent, be clear and direct, be blunt if necessary. Emphasize on what went wrong, how it happened, and why it went wrong. Afterwards, develop a way to fix such issues; these become precedents to avoid in the future. Curb your expectations, though; it’s likely they aren’t the first or the last to make mistakes.

These fundamental steps get you going, in effort to manage a young workforce. However, remember you need to find and practice other appropriate ways best suited to your company’s needs. Work your way around on handling the concerns of new team members. You can also consider employee leasing providers to handle most of the staffing concerns. You can reap the benefits of a solid, efficient team, without much effort and expense.

3 Core Values of Excellent Staff Leasing Service

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Over the years, there has been enormous growth in the outsourcing industry, creating plenty of job opportunities worldwide. Due to the rise of large, mid-sized and small companies, selecting the right staff leasing service for your firm can be a difficult task. Of course, aside from considering the cost, the leasing company’s experience, and its expertise in providing client services should also factors to consider.
Trimming down the characteristics of an excellent staff leasing service can be challenging; there’s more than a handful of factors you should consider. These criteria aren’t exclusive to staff leasing; whether you’re looking for Information Technology Outsourcing (ITO), Business Process Outsourcing (BPO), or Knowledge Process Outsourcing (KPO), this list can help you assess the company that you wish to partner with.

1. A  global view of staff leasing:

From day one, a good provider develops and implements a staff leasing model that is designed not just for their region, but also for other countries and timezones. It usually starts in the home country, and then exported or expanded. Following the core model, this leads to each region trying to improve productivity and lower costs. To ensure consistent service to business units, a company head is (by default) responsible for all global operations.

2. Consistent, progressive staff training:  

Even with the constant availability and accessibility of technology it’s still the employees’ performance that enhances customer experience. Successful firms invest on training and creating programs that would improve employee competence and confidence. In addition, these firms also make an effort to recognize top performers to boost morale, motivating each employee to continually develop their skills.

3. Organizational development, in scope and scale:

A staff leasing company works hard to expand not just their geographic scope, but also the range and depth of their service offerings. Companies with global mindsets are not limited by timezones and borders; there’s focus on the possibility of progress and expansion. Aside from these, the common priority is in developing the three primary components of staff leasing service: people, process, and technology.
Choosing a staff leasing service shouldn’t be a challenge if you consider a company who shares your priorities. Narrow down your picks, and choose a service that’s as into the small details as it is focused on the bigger perspectives.

Staff Leasing, Customized to Meet Your Needs

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There’s one reason why businesses turn to staff leasing to cover for operations: the variety of specializations available. Different companies have different goals, and BPO companies adapt using different approaches that would effectively help their clients achieve their goals. With a plethora of outsourcing companies active on the international market, businesses would want a partner that shares in their visions, and will seamlessly work together to deliver high-quality goods and/or services.

Staff Leasing Keeps You Up to Speed with Industry Standards

With the fast-paced growth of the Internet and technology, it’s understandable companies would want to be on top of everything, will try anything that could make transactions and operations both effective and efficient. Sometimes, though, they don’t have the time or the people who are up to par with the tasks needed to be completed, and that’s when staff leasing comes in. Professional staff leasing companies would be well-versed with the newer systems and applications that can cover back-office and customer support.

Company executives want to maximize these benefits, so they can focus on other parts of the business that would boost company growth. Unfortunately, when the company turns to some staff leasing companies for help, they run the risk of limiting themselves instead. Companies should then make sure that the staff leasing company they seek out will adjust to the company’s needs and wants, not the other way around.

Customizing Your Leased Staff to Fit

Does the leasing company have the specialized and professional pool of talents that can meet the standards of your business? Can these talents dedicate the time and effort that will make the project/campaign successful? Will the leased team contribute to the overall growth of the company? Leasing companies should be able to help curate the perfect team who can finish the job done within the specified time.

The company should also take into account the facilities a staff leasing company has to offer. Is it properly outfitted and updated with the means to deliver the results required? As mentioned earlier, the growth of the Internet and relevant technologies comes with expectations. Staffing companies are expected to have the proper equipment and resources that that enhance talents.

The cost of leasing staff for certain projects or operations shouldn’t outweigh the benefits of an outsourced team’s offerings. Leasing companies fully understand the value of efficient operations, so by being able to provide a customized solutions service for the company, both parties can reach a point of agreement that would be advantageous for everyone involved.

Elsewhere on this blog:

The Perks of Staff Leasing QA

Dear Small Business Owner: You Also Need Staff Leasing Service

Choosing Shared Services? Here’s Your Five-Point Cheat Sheet

The Perks of Staff Leasing QA

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Whether it’s about maintaining a system or shared services, every company wants its products ready to market, as soon as possible. This also apply to operations within the office, in effort to achieve improved and efficient work flow. The best way to ensure products or services meet standards is through quality assurance (QA), led by a professional quality analyst.

Your dedicated team of QAs is crucial to the success of your company. However, your dilemma is in choosing between an in-house or outsource team. As much as there are benefits to keeping quality assurance operations in-house (such as confidentiality and easy monitoring), hiring a QA team through staff leasing is still the cost-effective solution.

Going beyond the usual reasoning of outsourcing a certain business operation (e.g. a cut in overhead expenses, no need for additional training, etc.), outsourcing QA affords the company additional benefits such as objectivity, high level of expertise, and all the necessary resources/infrastructure. Having a dedicated offshore also relaxes the workload of an existing in-house team, allowing you delegate tasks as you deem fit.

Objectivity

In most companies, an in-house QA team is commonly the same ones who have created the product or service itself. By employing a QA team through staff leasing, the business can perform unbiased testing, and spot errors or defects faster that an in-house QA team might overlook.

A staff leased QA team can also offer a new perspective on how to better improve the product or service, as well as suggest possible routes to advance the overall production process.

Expertise

A staff leased QA team is expected to be skilled and professional by default. Its members developed a lot of experience that enables them to take on any given tasks. The company would no longer need to worry about lack of professionalism, capability, or quality of service.

When it comes to short-term projects, a staff leased QA team is able to meet goals more effectively and efficiently, given their competence and mastery of the field. A skillful QA team can also better handle large volumes of workload faster, which makes for a better investment than having to train a full-time, in-house team (to reach that same level of productivity) from scratch.

Complete Resources/Infrastructure

In companies that cannot house or facilitate the needed resources or infrastructure for certain testing systems, a staff leased QA team is the perfect solution to the problem. Dedicated outsourced QA teams would naturally have all the tools and systems at hand, so they can readily meet the objectives of a project.

With the right staff leased QA team, the company can expect a boost in productivity—both in the QA sector and overall operations. And by letting the experts of the field manage the quality assurance of the company’s product or service, they gain not only a better sense of how to improve their operations, they’ll also effectively reduce risks that come with the business.

Elsewhere on this blog:

Monitoring Social Media: Where’s Your Focus?

Business Metrics: What Surveys Can Do For Your Business

Outsourcing Tip: How to Make Your Data Entry More Efficient

Monitoring Social Media: Where’s Your Focus?

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Establishing presence on social media is important, but monitoring your brand is crucial. Social media is not only used for customer service, it’s also a good way to see how your brand is performing; are you making the right impression? Social media is a platform where you can fish for opportunities for success.

The power of social media is great; you have everything to gain by leveraging it. There’s a lot of noise in this platform, and it takes effort to isolate and listen to what’s important. Many companies consider staff leasing service just to filter all the information. The goal of social media monitoring is to collect relevant data, also analyze how such data can be used to the brand’s or company’s advantage.

Here are two things to monitor online, especially on social media:

1. Monitor your Brand or Company

The first thing to monitor is your brand or your company. This is the easiest to verify, because a lot of information will be revealed with a simple keyword search. Consider user questions about your company, viral content about your brand, reviews of your products or services, or maybe even a community of your avid followers. All these information from common people will not only give you an idea of how popular your brand or company is, it also gives you the chance to connect with them. After all, the best customer service is when customers can feel your solid presence.

2. Monitor the Industry

After “stalking” your brand or company online, it’s now time to widen your perspective—monitor the industry. By doing so, you’re not just checking out the position of your company or brand in the market, you’re also keeping your eyes open for the competition. After all, the customers are not the only ones talking about your products or services, the other companies are also checking you out.

Monitor their activity and content, see if there are things that you can learn from them. Maybe you can learn from their weak strategies to improve yours? How about unsuccessful campaigns that you can use as case studies? Just gather relevant industry information and use them as recipes for success. Keep your customers close and your competition closer. If you find the task overwhelming, hire staff leasing service.

Beyond the noise in social media, there are important information in the form of complaints, positive reviews, questions, and feedbacks that you can use to improve your brand or company. By monitoring only the relevant things, you’re making the social media a place where opportunities abound.

Elsewhere on this blog:

Business 101: How to Widen Customer Network Using Social Media

4 Ways Social Media Can Help Your Business Grow

Shared Services Model – It Could Be Your Best Business Solution Yet

Business Metrics: What Surveys Can Do For Your Business

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While it is often overlooked and its relevance not emphasized, surveys are important in all endeavors. It’s the key to answering specific questions needed in an organization. However, the process isn’t as simple as it seems. Every question is drafted to cover a diverse range of topics; when answered, this provides companies answers and solutions. At the very least, companies have better grasp of its next strategies.

In business, surveys help collect valuable data used to better understand the market. These include consumers, competitor, and market trends. The data helps business owners, potential investors see the organization from a different standpoint. Surveys are conducted to answer questions and obtain data, used to improve processes and systems in the organization.

Every survey process has three phases:

1. Formulate relevant questions that answer most or all of the company’s questions.
2. Extract the raw data, translate, organize, present.
3. Identify positive and negative results, strong and weak points; suggest courses of action.

Surveys are vital to an organization’s success. The data points you in the right direction, also helps you prepare for unforeseeable problems or challenges you may encounter. Projections are insightful in new, various ways. Once data is interpreted properly, you have enough to use on customer outreach: engagement, monitoring, and follow-ups.

Here are some points to address:

– What’s the running pulse of your customers, your market?
– What can you do to improve communication, increase positive feedback?
– How can you improve customer experience?

Surveys glean information by collecting data from a representative sample of your market. This requires extensive preparation, execution, evaluation. Most companies outsource this service to specialists, which is often the most feasible option. Your company could be doing great, plateaued, or at a crossroads, all these ideal scenarios to conduct surveys on your market. However, it’s important your surveyor is skilled and experienced in processes, able to draft the right set of questions, choose the best sample, apply the appropriate treatment, and interpret the data.

Companies in tune with their markets are able to beat the competition. Finally, there’s one compelling reason why you should seriously conduct surveys: your best competitors are doing it. Keep the competition at bay, find practical ways to get ahead, and roll with improvements.

Elsewhere on this blog:

Boost Your Business Without Going Bust – 4 Scaling Tips for Startups

Competitive Advantages of Offshore Staff Leasing

Business 101: How to Widen Customer Network Using Social Media

Four Easy Steps to Calming Angry Clients

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Customer complaints are expected even in thriving businesses, constant reminders that there will always be opportunities for growth. The question is how to handle these complaints in such a way that both you and your customer come out as winners.

Actually, there is no sure-fire formula to effectively handling disgruntled clients. In many large businesses, staff leasing is considered the solution; a complaints department or team is created to make sure that grievance calls are addressed promptly. Sadly, even this is sometimes ineffective. When dealing with an angry customer, only four things should be observed.

1. Listen.

Some people are simply fed up with the customer service and just need to release that pent-up emotion. The call that they make serves as their outlet and your role is to listen patiently to what they have to say, without judging them in any way. At some point during the call, your caller will calm down. That will be your cue to offer a solution, but make sure that you fully understand the problem.

2. Repeat.

Once you sense that the customer has let down his guard, repeat the problem back to him to make sure that you got it right. Getting corrected at this point should be expected because how you tell the problem may not be what your caller wants to hear. Continue this “parrot” technique of presenting the problem until the customer agrees to what you say.

3. Empathize.

With the two of you agreeing on the issue, offer an apology for what your customer has experienced. Saying sorry may have become too common in many complaints cases, but if you say it with a sincere heart, it will always have a calming effect on your caller. Follow this up with the appropriate solution and an explanation as to why the problem came up, but without putting the blame on others.

4. Assure.

A strong assurance that the issue is an isolated case and is not a normal procedure will inspire your customer to stay with the business. In some cases, making a follow-up call a few days after the problem was resolved comes highly recommended. Not only do you get to find out if your client is satisfied with your service, your call can help bring back that all-important customer trust.

Empathy should be the first thing on your mind when handling customer complaints. It’s an important element of frontline service, and it’s crucial to resolving complaints. Nothing spells service better than effective, personalized customer service.

We can help you build an amazing support staff, request a quote now!

Elsewhere on this blog:

Competitive Advantages of Offshore Staff Leasing

5 Ways Customer Feedback Can Help Grow Your Business

Staff Leasing: What to Look For When Hiring a Support Staff

 

4 Importances of Support Staff For Your Business

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Support staffs are very important little cogs that help run your business smoothly, it maybe just a small part for some companies but the level of importance is the same for all. Support staff varies by industry and company, it is routine and can be very tedious.

Let us elaborate the importance of support staffs in your business.

Virtual Assistant (VA)

The masters of multitasking and flexibility, virtual assistants or VA staffs are very good in learning new things in order to make their work easier and faster. They are cunning when it comes to clerical tasks and are highly organized. But did you know that VAs can do a lot more than what you think they can? Teach them a bit about Photoshop and they’ll watermark, crop, and enhance your photos for you, have them read the basics of SEO and you’ll have a VA that can do basic link building. It’s all up to you on what you want to assign to your VA!

So what makes a virtual assistant support staff a very important part of your business? There are five (5) major roles you can assign to your VA staff; a general VA for secretarial tasks, SEO/internet marketer VA for various online tasks, writer/blogger VA, a video Editor VA and a sales rep VA. Virtual assistants are versatile so you can have them do multiple tasks from various departments.

Quality Assurance (QA) Staff

The guy that always checks for quality, always monitoring and looks out for signs of issues and improvements, is the quality assurance or QA staff. A QA staff can be assigned to any department and can do several functions for consistent and quality deliverables.

So what makes a quality assurance support staff a very important part of your business? QA staffs does not only make sure that the process in your business are running smoothly, they can also identify potential problems before it occurs, formulate a solution for the betterment of your products and services, and even provide useful information for your marketing team. This support staff is the overall eyes and ears of the management!

Data Entry/Encoding

It is the manual typing of data from various digital, voice and written sources. Data entry specialists or encoders can type faster and more accurate, look for items in the database quicker than everyone else, and process data more effectively than you. They can be assigned as a typist, a word processor or a transcriptionist.

These days, many businesses prefer to outsource data entry services not only to cut down on manpower costs but to gain strategic business advantages.

So what makes a data entry specialist a very important part of your business? Companies today use more data compared to decades ago, and that is because of the evolution of technologies we use now. The manual typing of data into a computer can be very tiring and boring which leads to inaccurate inputs of information. If you want your data to be accurate all the time, you need an expert, a data entry support staff.

Back Office Help Desk

The primary objective of a help desk or service desk staff is to assist and help clients with technical issues regarding the product they purchased or services they bought from the company. Help desk varies widely within companies and can be outsourced too.

Customers will be calling in with their concerns whether you like it or not, and they will call whenever they want. Your help desk should always be ready to answer calls and effectively assist customers with their concerns. If your business can do transactions 24/7, so should your service desk.

So what makes a help desk support staff a very important part of your business? Aside from handling customers, your service desk has all the information that your marketing and sales department can use to create effective advertising to widen your customer network. The information they relay can also help you improve and make better products and services for your customers’ satisfaction. What business doesn’t want a repeat buyer?