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Outsource Customer Service? Here's How You Negotiate With A BPO Service Provider

5 Habits of Effective Leaders

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Do you agree it takes 30 days to forge a habit? Studies show it also takes 30 days to break one. Leaders built their habits out of years of routine, and the best of the best consider these second nature. Many industry leaders started out as employees, stepping out of their comfort zones and starting out on their own. Building on scratch was never easy, but becomes easier once the right habits are formed. Whether you’re in charge of a small team or a large corporation, here are five habits common among effective leaders you should emulate:

1. They Never Stop Learning

Some people think great leader have everything figured out, that they already have knowledge to everything worth learning. In contrast, real leaders never stop learning. They let their skills expand as they go along with their experiences. They continue to explore things that might help their company, their people, and themselves. Albert Einstein put it this way: life is like riding a bicycle, to keep your balance you must keep moving.

2. They Value Everyone’s Time

Assuming a position of leadership does not entitle you to abuse people’s time, especially not your people. They also have their own priorities, and they need time for themselves. Effective leaders consider their workers’ time as they have their own plans for their family, friends, and extracurricular activities.

3. They Listen Carefully

Good leaders exist not only to take good care of the processes, but also to listen to employees’ concerns and issues. It’s a leader’s role to listen carefully to his people, to be aware of their feelings and whatever situation they’re in. An effective leader hears everyone’s voice, so he can understand and empathize with them.

4. They Accept Failure

Leaders exude the impression they’re perfect, but in reality they’re far from it. As you progress in your career, you’ll experience failure and disappointments. Leaders increasingly become effective when they learn how to embrace failure. They are not the type of person who will give up easily when experiencing struggles. They stay positive as they look for ways how to resolve problems. There is nothing wrong in taking risk, trying new and different things. Failure comes with trying, you just have to learn from the experience and move forward.

5. They Communicate Goals Clearly

A leader becomes effective if he knows how to make his people understand his goal. A good leader knows how to communicate well, his short-term and long-term vision. Clarity ensures there will be no confusions, securing the success of the project.

Developing the leader’s habit comes requires effort, and there are times when you’ll question if your effort is worth the payoff. You only need consider industry heavyweights like Richard Branson and Elon Musk; they reap the rewards developing the right habits ensure.

Elsewhere on this blog:

Three Things Successful Entrepreneurs Never Do

You Need These Five People to Succeed in Business

Four Outsourcing Challenges Your Business Needs to Hurdle

Dear Small Business Owner: You Also Need Staff Leasing Service

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With the competitive nature of today’s industries, start-up companies find it more difficult to carve their niche in the field; competition is fierce and markets are saturated. There are also fewer opportunities, compared to big time corporations who have the lion’s share of the prospects. It’s fortunate small business owners have a leg up with outsourced help, yours could use staff leasing service, for so many reasons:

Reduced Cost

In partnership with Professional Employer Organizations (PEOs), businesses have the luxury of hiring dedicated workforce at a lesser cost. This is because the whole operation is being managed by the PEO. From recruitment to management, PEOs take on the role of overseeing the entire operation, which includes attending to all necessary transactions: taking care of taxes, insurance, benefits, and all other matters concerning the leased employees. In addition, PEOs takes care the workplace and equipment required for the job, leaving the company free of any additional expenses. This alternative is cost-efficient compared to hiring an in-house team.

Less Paperwork

As providers, PEO are also responsible for administrative and HR services. This is preferable for new companies, start-ups who don’t have the resources to hire their own HR personnel. By partnering with PEOs, business owners are also spared from additional paperwork; administrative tasks can also be entrusted to PEOs’ leased staff.

Reduced Employee & Legal Liability

PEO can essentially conduct all required arrangements between employees; consequently, companies face fewer liabilities, in terms of legal and employee issues. This is because transactions are only conducted with the PEO. Since all paperwork is left under the care of the PEO, small businesses don’t need to deal with such matters directly. The work is all on the PEO.

Fewer Expenses Translates to Increased Revenue

Many PEOs offer all-in solutions to business needs. The workplace, equipment, operation management, and the administrative and HR support all come with the package, so small businesses are able to skip many company expenses. Earning more while spending less is heaven for entrepreneurs.

Staff leasing service offers you opportunities to cut costs, without sacrificing the quality of your operations. If you’re looking for cost-efficient ways to streamline your business, consider leasing your staff instead of hiring in-house; you’ll have more money to spend on other essentials.

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Staff Leasing 101: Is Cheaper Better?

Build Stronger Teams on an Infrastructure of Shared Services

3 Outsourcing Essentials for Better Business

Boost Sales through Product/Service Promotion

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Promotion is a crucial aspect of business, especially for small and newbie companies. Compared to giant corporations, small-scale businesses struggle more when it comes to promoting their brand. Competition is tight, and the way consumers think about purchasing products has changed – they’re more cautious and meticulous in terms of deciding which product/service is worth it and which is not.

While it is true business works in cutthroat ways, small and new businesses, however, still get the chance to attract customers and gain profit through marketing. Product and service promotion is one of the most effective ways to raise awareness and popularity of a business, which eventually results to the increase in actual sales.

Your Business, Your Brand

This process, however, is just as hard as putting up a business in the first place. Business owners can engage in various marketing campaigns, but this does not always guarantee success. What many don’t realize is that there’s more to an effective promotion than just spreading words about a company’s brand. If you want for your business to be really successful, you don’t just have to put your name in the spotlight, you have got to make it stick.

Promotion through Word-of-Mouth, on Social Media

Just like in communication, there are so many ways you can promote your business, and with unlimited access to technology, promoting your product is just as easy as clicking a button. Using social media to promote your business is probably the easiest and the cheapest way to attract people’s attention. Since everyone browses the world wide web everyday, creating accounts and pages on Facebook, Twitter, Instagram, and many other types of social sites would definitely reach a big portion of your target market.

Conventional Media

Advertising has grown into a giant industry, and it’s crucial in the business world. Considered as the most dominant mode of marketing, advertisements will be helpful in raising your company’s popularity, for it uses different forms of media (print and electronic). Advertisements allow your campaign to reach the specific audience, your target market. Television commercials, newspaper ads, and radio promotions can reach a wide range of audiences, in different age brackets. Utilizing these media can very much generate publicity in no time.

Outreach and Engagement Campaigns

Other types of marketing strategies such as telemarketing/telesales, networking, charity events, gift promos, and community programs are constantly being used by various companies. Tactics like run-for-a-cause marathons and social-welfare-themed programs can help build up a good image for your business. Because people love engaging in these events, companies often get the highest attention from existing and new customers, resulting to an increased sales and brand popularity.

All these strategies are proven to generate success when done correctly. It’s not enough that you just execute the campaigns; in order to truly reach your target consumers, you must be able to establish a clear connection with them. Conducting surveys through phone calls, social media, or emails will help you better understand your consumers. This strategy allows you to gather information that would be useful both for marketing purposes and in developing new features or services that would suit the needs of the customers.

Elsewhere on this blog:

Why Bother With Post-Sales Follow Up?

Developing Your Business: Conducting Market Research in the Virtual World

Be Locally Famous: Six Strategies for Budding Businesses

Three Things Successful Entrepreneurs Never Do

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When was the last time you learned a lesson the hard way? You fumbled in negotiations, costing you that contract. Do you have pangs of regret remembering that business deal snagged by your competition?Should have considered outsourcing projects instead of in-house operations, to cut costs?

You’re in good company if you ever made a costly misstep, it comes with the territory. If it’s any comfort, the most successful businesses are constantly roadblocked by pitfalls. It’s fortunate the stories are well-documented; for your business sake, skip the mistakes and apply costly lessons others learned.

This isn’t your usual to-do list, though. Consider these points as precautions in running your business:

1. Don’t Forget Why You’re in Business

It’s easy to get sidetracked when you’re in the thick of a thriving business. Some forget why they started their businesses in the first place. The reasons may vary, but it’s often to fill a need; it could be personal, financial. Is there a niche on the market few businesses are catering? Did you intend to break new ground in the industry?

The “why” of your business will tide you through times when the “how” doesn’t make sense. If you built your business so you can spend more time with family, keep this in mind once there’s too much on paperwork your plate. Successful entrepreneurs are fully aware of priorities, and they’re willing to drop everything for the sake of what’s truly important.

2. Don’t Enter Partnerships in a Rush

This is tricky dilemma, especially if the prospects are too appealing to pass on. When you’ve done all the legwork, consider trusting your intuition. It’s great if you’ve started this business with friends and long-time acquaintances, and now everything’s as strong as ever. However, some partnerships fall flat because of mismatched expectations. It’s best if you thoroughly consider future business partners, ensure they’ll complement your team.

Opposites do attract, and it’s good business sense to on-board someone with skills and approach opposite to yours. This creates conflict, but it also keeps you from being complacent. You can bounce and filter ideas off each other, in effort to glean best solutions.

3. Don’t Stay on the Plateau, Keep Evolving

All progress occurs outside the comfort zone. You’ll reach plateaus in productivity, in revenue; there’s trickle of new clientele. These should push you to be proactive, take measures and get out of that rut. You only need to consider the humble beginnings of the most successful companies. Google and Apple started as garage businesses; imagine if these plateaued after eperiencing moderate success?

Successful companies keep evolving, for better or for worse. If outsourcing projects is the hard decision you have to make, consider the trade-off in cost and efficiency. There’s always risk of loss in business, but there’s also potential for gain. You can’t know what’s waiting for you at the corner if you don’t turn the bend.

You’ll make mistakes on your own, some can be costly. But, learning from other people’s mistake gives you the advantage. You don’t have to go down the well-tread path of mishaps. If ever you stumble into obstacles few have hurdled, you’ll at least have acquired wisdom of others, enough to tackle problems head-on.

Elsewhere on this blog:

You Need These Five People to Succeed in Business

Be Locally Famous: Six Strategies for Budding Businesses

Four Outsourcing Challenges Your Business Needs to Hurdle

Why Bother With Post-Sales Follow Up?

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While continuously finding and acquiring new customers is great for business, maintaining good relationship with current customers is also crucial, ensuring repeat business and loyal customers.

Acquire New Customers, Keep Them Close

A new customer entails going through the process of introducing the business, its product and services, gaining their trust, and of course, convincing them to actually spend their hard-earned money. A repeat customer however, is already familiar with the business, knows what it offers, and has faith in the brand because they’ve already tried it for themselves. That’s why it’s important to have a good relationship with present customers, a stable base who can generate new referrals, bring in potential clients.

Post-ales follow up is vital in keeping and maintaining business-client relationships. It makes clients feel the business’s commitment to customer service and satisfaction, build rapport, and open doors for expansion.

It’s All Worth the Effort

Maintaining your customer base seems like a lot of work, but if it’s worthwhile if you consider the return on investment. Post-sales follow up is the company’s way of showing its sincerity to the customers that it cares. It’s as simple as sending them a thank you note after a purchase, calling to ask about their experience with the product or service, or taking it up a notch by offering warranties, repairs, updates on related products that they may want, and offering discounts and incentives for referrals. These build up the company’s presence to its customer base, eventually to its market. It always pays to build a stronger relationship with existing customers.

Post-sales follow up is a way for the company to ensure customer satisfaction. And with the feedback given by their clients, they’ll be able to find new ways to improve their business. In doing so, not only will they be able to cater to their existing market better, but also their target market as a whole. The little things add up, and that’s what post-sales follow up is all about.

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5 Ways Customer Feedback Can Help Grow Your Business

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Should You Outsource Your Customer Service?

Developing Your Business: Conducting Market Research in the Virtual World

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Market research is a default tool used by entrepreneurs in gathering information: current market trends, purchasing history of consumers, public and private records, and more. The data is used by corporations to stay updated in the current business wave. It also enables them to assess whether their products/services still appeal to their target market, or if they need to establish a new marketing strategy for their brand. While this approach sounds like a lot of work, companies have found a faster and more accurate method to generate feedback and results, thanks to developments in technology.

Since the advent of the internet, communication is as second nature as blinking. And with all the social networking sites surfacing and dominating online, researches and surveys can now be done with just a few clicks. The internet is this generation’s best technology, and everyone (especially entrepreneurs) are happy about it. Businesses experience convenience not only in connecting with their clients, but also in promoting brands. And with the increasing popularity of social media among millennials, it has become easier for business owners to collect data and feedback from their markets.

To further enhance your company’s market research strategy, here are some useful tips on how to generate consumer information using the internet.

Social Media

It is no secret almost everyone have various social media accounts. It is the current trend, and every human being with a smart phone and internet connection (which are both globally accessible) is hooked to it. As a corporation aiming to position your brand in the public market’s interest, utilizing social media for your company’s benefit is a smart move. Conducting polls and surveys in different platforms like Facebook, Twitter and other sites can save you both money and time, as it’s free to create social media accounts and feedback generation is done in real time.

Emails & E-newsletters

Another market research method that can be done through internet is sending newsletters and surveys via email -a good way to gather information and opinions from existing customers. Engaging in an email-based interaction with clients also helps establish a personal connection; this is to your advantage, because having a healthy customer relationship increases the rate of customer retention and potentially advances sales generation.

Online Posts & Articles

Reading market-related articles posted online is also helpful in analyzing gathered data. Collecting insights from published studies can give you a head-start in concluding what would be the best step for your company. Articles written by private and government agencies are usually the most reliable sources, citing statistics essential for your own research. Also, studying what potential consumers write or comment about certain products/services gives you insight on your next product release or marketing campaign.

While almost everything can be easily found in the internet, you still have to verify information before you utilize it. Sites delivering false information has bombarded the virtual world, so it is imperative to be careful and wise in selecting what is genuine and what is not. Always refer to data you can trace to legit sources, like official sites and pages.

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Be Locally Famous: Six Strategies for Budding Businesses

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Every entrepreneur wants massive reach in business, to be recognized internationally. However, there’s the first hurdle of local promotion; you can’t reach beyond borders if you’ve yet to be recognized within your own.

Your target market may be small and local, but it’s a good start. Introduce products and services in ways that stand out in a saturated market; if you’re building awareness before familiarity, then your locale is the best place to start. It’s your springboard to recognition.

The process is more involved than these six strategies, but you’re guaranteed on the right track if you work on your own pace:

1. Befriend business reporters

Media is one of the most influential means of relaying information to the public. If you acquaint with business reporters and establish a good relationship with them, it’s drumming up a buzz about your business. There are plenty of publications focusing on stories about local businesses, platforms where your enterprise can be put in a spotlight. The relationship is mutual, because business reporters also need consultants from different industries; lend your expertise pro bono to build rapport, foster a good connection.

2. Contribute content to business publications

Once you’ve developed relationship with business reporters, they’ll eventually want your industry experience and learning published, shared with their audience. You’ll have opportunities to introduce your products and services through your contributions, promoting these to larger, new communities. And if your output earns good feedback from readers, you can expect repeated requests along the way. Who knows, you might even become a regular, syndicated contributor.

3. Nominate your business (and your team) for local awards

Business publications find ways to highlight new and different aspects of industries; there’s always something of interest to cover. Publications will push content as long as there’s community readership. You can leverage this by nominating your business for local awards; use search engines to scout for local institutions, award-giving bodies suitable for your business. Even if you’re not at par with the other nominees, there’s still benefit in being nominated.

4. Expand your network at industry events; establish your business’s presence

Networking is proactively acquainting with your colleagues, to discuss your products and services, your team and business prospects. Through networking, business relationships are being established from one entrepreneur to the next. Attending networking events helps you locally promote your enterprise, with opportunities to introduce your merchandise to broader markets, especially to your potential customers.

Your network strategy must be focused on events relevant to your business, if you want to be exposed to the right crowd. Otherwise, you’re wasting time, money and effort, making the most of every mismatch.

5. Broaden your relationships

Build on your network by engaging the outer branches; friends of friends, people you know who could be well-connected. Don’t restrict yourself to people who fit the profile of a good connection; random introductions sometimes lead to great partnerships. Broaden your relationships with people, and capitalize on your network’s reach.

6. Impress your customers

Your market is primary consideration in doing business. As entrepreneur, prioritize your customers and you’re ensured healthy relationship. Customers and clients are your largest marketing resource; you can’t underestimate the reach of word-of-mouth, especially on social media. Maintain communication with your market, appreciate their business. Treat them better, serve them well. If you leave a good impression, you’re guaranteed repeat business from customers who’ll also bring in their networks into the fold.

Expect you’ll juggle several or all of these strategies, and it takes time to get the hang of things. Your goal is to grow local, so it pays to move at your own pace. Satisfy your customers, develop your products and services; earn referrals, new business opportunities. Gain and maintain your edge over competitors.

Elsewhere on this blog:

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Build Stronger Teams on an Infrastructure of Shared Services

You Need These Five People to Succeed in Business

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If you were asked to drum up a list of people crucial to your business’s success, who would be your first five picks? It’s hard to imagine success without support, and this usually involves a wide network of contributors. This is true for start-up companies sprinting towards the jump; your momentum determines how far you’ll go, and there should be people supporting you all the way.

You need all the help you can get, but if you had a choice, who are the people you want to propel you to success, with less time and minimal effort? We shortlisted them into five types; your business is probably already partnered with several of them. Complete your dream team if you want to fast-track your success.

1. The Adviser / Coach

Spare yourself from false starts and countless mistakes; learn all you can from those who’ve been there and done that. Advisers ideally have years of gleaned experience to offer – imagine all the pressure and anxiety you’ll skip with mentoring! You may already have insider knowledge and wisdom, but you can’t best good advisers when it comes to experience.

Many mentors are also well-connected in the industry, something you can tap onto as you expand your initial network.

2. The Industry Insider

Insiders are different from mentors because they exponentially boost your network. They’re well-connected and willing to refer you to the appropriate channels. An insider’s introductions are precious! You could find someone who knows someone, who knows someone important. You’ll join smaller and smaller circles as you zero in on your best contacts.

Insiders boost your reputation and influence by mere association; a good insider is like having Obama re-tweeting your tweet, exposing your handle to his millions of followers.

3. Peers

You’re on equal ground with peers, which means you have everything to gain by earning their approval. It’s true they don’t have the upscale insights advisers offer, but their network is still crucial if you really want to be part of the community. Peers share your struggles and triumphs, and there’s reward in knowing you’ve hurdled roadblocks the hard way, with colleagues.

You’ll tackle similar problems with peers, and there are plenty of opportunities to handle. Find solutions as a team, and move forward.

4. The Specialist

They keep your business (and the community) from falling apart. They’re also the grinding gears of your business. That’s a crude analogy, but specialists do ensure every piece is in its rightful place. They’re skilled in focus areas you want to press, and they’re immediately accessible in your network. If you’re outsourcing jobs, specialists can be freelancers, fresh graduates, or free agents rapidly moving between projects. Some may even be working on their own start-ups on the side.

5. The Investor

How deep are your pockets? You’ll know by the quality and quantity of your investors. Yes, you can be frugal with resources, but you also need a consistent stream of working capital if you want to succeed long-term. Investors boost your resources until you can stand on your own, and they also help get you out of tight situations. You’ll find them in unlikely places, and they’re so hard to spot, so elusive – you’ll only know when you’re introduced by the right connections.

Investors rarely (if ever) advertise their services, so the best way to meet them is to be properly introduced. You usually need a good reputation to make this happen.

There’s always a better way to jump start a business, but you’ll cut a lot of corners if you’re partnered with the right people. Ensure you’re on board with them if you want the shortest possible (and feasible) ­route to success.

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Six Strategies to Maximize Your Business Profits

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Profit is primary reason in doing business, but it’s hardly the end-all of goal. Success is measured with various metrics, like healthy client relationship, employee satisfaction, liquid assets, etc. It can also be elusive, especially without planning and strategizing. If you want to maximize revenues as soon as feasible, you need to consider a handful of factors to make this happen.

Investing in business comes with risks, and only people with true grit are able to handle the pressure. If you have any intent of building a start-up, then you should be ready to invest your money, time and personal comforts to make it happen. Here are six strategies that ensure you get more mileage with your initial efforts:

1. Know Your Target Crowd

You have plenty to consider in putting up a business. If you’re starting a restaurant, you think of the best location and the best ingredients, hire the best crew to set your business apart from the rest. However: while thinking of the best elements to complete your business, you might forget the number one factor that is needed to succeed – your target market.

Your target market is the most important factor you should consider; without it, no one will purchase your products and avail of your services. It’s hard to develop a business if you’re clueless about the market. Consider the crowd covered by your products or services, what they want and need, and what they’re willing to pay for, as you go along improving your enterprise.

2. Make Your Business Stand Out

After examining your target market, determine how to highlight your product’s unique features, use these to develop brand identity. Make your product stand out so it’s unique to all the other offers on the market. It must be attractive enough so the market is encouraged to patronize your products and services. Get a grip on this technique if you want to find your sweet spot on the market.

3. Make Your Business Known

Investing heavily in business, keep in mind the best way to achieve success is to be visible to as many people as possible. Your products or services might be as good as your crowd demands, but if it is not known by the public, there’s less chance you’ll achieve what you really want. After developing the best product to market, start a buzz around it and maximize reach before launch. There are two ways to make your business known: by maximizing exposure online (social media), and through outreach marketing.

4. Deliver a Great Customer Experience

Once you are done introducing your products to the market, deliver to expectations in terms of service. First impressions last, so make sure your initial impact is positive, or at least satisfactory. Deliver what your market wants, and they will note your service for next time; you have potentially subsequent customers, repeat business. Customers who are secure in your business stay loyal, which is always good in the long-term.

5. Offer a variety of products and services.

Your product is already exposed on the market, and it is already patronized. Building a momentum is challenging enough, but you also need to sustain it. People who are easily satisfied eventually ask for more and better. If you offer products without variety, there is a possibility that you might lose your customers. Try something new and add some spice to your business. Innovation is always needed in the industry and you should conduct it for your business’ success. Innovation keeps the crowd satisfied with what you offer, leaving them to choose from your products’ varieties.

6. Encourage Word of Mouth

A good impression goes a long way, especially when you’re just starting your business. If your first customers aren’t satisfied with your services, you’re seriously risking repeat business, choking your revenue stream. These same customers might give share negative comments about your business, preventing conversion of potential customers. Reputation spread by word of mouth is indeed significant; to gain more customers, encourage your first crop to refer you to others, ensuring your business develops and grows.

It takes a lot of courage to enter the business industry. The successful make it look so easy to profit, but it actually involves hard work and perseverance, which are so often endured behind the scenes.

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Caffeine Is the Lifeblood of Your Business: 3 Reasons You Should Keep the Coffee Flowing

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What’s one thing workday mornings can’t do without? Based on the law of averages, ask enough people and you’ll likely reach a consensus: it’s the lifeblood of business, and it fuels the daily grind. It’s as close as you’ll get to ingesting magic beans, and it opens your mind to endless possibilities. Still stumped? You can have it drip, pressed, brewed, instant, and (gasp) decaf.

All credit goes to the guy who discovered coffee, an Ethiopian goatherd who one day noticed his goats were giddier than usual. He literally followed the scent leading to a local monastery, where he saw monks trampling on red beans to extract a weird concoction. This weird liquid is currently second to water as the most consumed drink in the world.

You may not consider coffee the staple of productive mornings, but there’s surely people at your office who will disagree. One experiment even aimed to measure how coffee affects productivity, comparing the difference between a week of flowing coffee and a week without it. The result? A 19% margin increase in perceived and actual productivity. This difference is more than enough to ensure your team delivers under pressure and against tight deadlines.

Have you ever considered coffee as essential part of your business? It’s served with donuts, at board meetings, on-the-go, and at every opportunity that needs a caffeine boost. If you plan to target the office’s coffee supply in effort to cut costs, these three crucial reasons should convince you otherwise:

1. Coffee makes people happier, consequently more productive

A study by the National Institute of Health proves drinking four or more cups of coffee makes people 10% happier, or at least 10% less depressed and cranky. This improvement is attributed to that caffeine jolt, but it gets better. The long-term effects is caused by all the antioxidants contained in every cup. The benefits are immediate and lasting, and in moderation, safely addictive.

2. Coffee boosts intelligence

If you’ve ever powered through overtime work downing pots of coffee, then you have first-hand experience how caffeine improves intelligence, at least for a short time. The caffeine jolts you wide awake, improving your focus. Your brain works smarter and faster this way. When sleep is scarce and you need a boost, drinking coffee improves attentiveness, reaction time, and logical reasoning, attributes closely related to intelligence.

3. Coffee is great for the liver, reduces risk of Type 2 Diabetes

A study showed people aged 22 and above tested lower risk of developing liver cirrhosis, an autoimmune disease closely related to excessive alcohol consumption. It appears coffee has protective effects against alcoholic cirrhosis, and increased coffee consumption proportionally reduces the risk. A separate study also showed drinking coffee reduces the risk of developing Type 2 Diabetes by as much as 50%.

These should give you enough reason to keep the coffee flowing from the break room. Sure, you also have to account for those who prefer tea or chocolate, but nothing spites the flow of a productive day more than an empty coffee mug you can’t refill. So, break out fresh grinds and keep the pot filled, if you want to make the most out of the daily grind.

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