Call Center Job Interview Key Points: Final Interview

A one-on-one interview with the manager or in front of a panel

A call center final interview is nerve-wracking, gut-wrenching and can make you lose your focus in just a blink of an eye. Applicants who aren’t fully prepared usually fail the final interview so you better make sure you’re 101% ready.

Focusing on the Interviewer

Listening and nodding your head isn’t enough to guarantee you the call center position you’re aiming for. You have to listen carefully and absorb the questions being thrown at you so you can compose the best possible answers in your head and be able to answer the interviewer without stuttering.

Preparing Yourself

If this is your first time applying for job in a call center company, then you have loads of things you need to be prepared of. You may have gotten through the initial interview and written exams smoothly but the final interview will determine the results.

You may find some of the questions in the final interview that you have already encountered in the initial interview, do not be troubled, it’s a test! Call center final interviews measures your behavior and attitude, this means you have to be on your best behavior when answering and make sure your answers on your initial interview matches your answers on your final interview.

Common Questions in a Call Center Job Application Final Interview:

  1. What do you consider as your strengths and weaknesses?
  2. How do you deal with stress?
  3. How does your attendance describe you?
  4. Do you know what the call center industry is all about?
  5. Can you work on weekends/Shifting schedules/Do overtime work/Graveyard shifts?

Tip: Research more on the background of the call center company you will be applying at and how the call center industry runs.

Some Crucial Scenarios and Questions in a Call Center Job Application Final Interview:

  1. Role-play: Sell an item or a service to the interviewer.
  2. Role-play: Handle an escalated call from an unhappy customer.
  3. What sets you apart from all the other candidates? Support your answer.
  4. What have you done to promote great customer service? Can you give me a sample?
  5. What types of coworker/supervisor do you like and the types you dislike? Are there some types of coworker/supervisor you do not like to work with? Tell me why?

Tip: It is better to back up your answers with examples based on your experience than just answering the interviewer with a yes or no.

If the interviewer shows lack of modesty or professionalism in front of you during the interview, do not falter, sit straight and smile. Sometimes interviewers use this strategy to lower your guard down when they’re about to throw you a difficult or awkward question. It is their way of testing how you mind operates under pressure.

Applying for a job in a call center company in the Philippines is a tedious task because the recruitment process usually takes one day with ten or more hours processing time. Some applicants waste their own time by being unprepared or by answering the interviewer with unrelated things and fillers (the “uhms” and “ahhs”).

The best way to ace your application in any call center recruitment process is being well prepared. Some may lack some necessary skills to pass the skills test, but skills can be acquired through trainings and seminars, while rotten attitudes and questionable behaviors could take years to adjust. That’s why many call center companies in the Philippines encourage inexperienced and undergraduate candidates to apply to them. They want to provide employment to entry level jobseekers that are willing to learn and improve themselves, and in return, they provide the call center company strength and growth.